Warranty

All of our apparel is seasonal, and we provide you with extra buttons or beads in case any go missing (be sure to keep them safely stored!). Due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear. However, for any manufacturing defects within one year of purchase, please contact the shop where you purchased the item and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by.


FIND A STORE

Enjoy a one year warranty on our handbags, baby bags, and small goods. For any manufacturing defects within this timeframe, we are happy to assist!

We invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team in your region. If you choose to contact customer service via e-mail, please include:


  • Style number (can be found on the white tag inside the product)
  • Photos of the item clearly showing the problem
  • A copy of the proof of purchase (original receipt, pack slip, or credit card statement)

FIND A STORE

Enjoy a one year warranty on our footwear. For any manufacturing defects within this timeframe, we are happy to assist! Please contact the shop where you purchased the item. Please have your original proof of purchase when you call, email or stop by. Please note we are unable to repair damage caused by regular wear and tear.


FIND A STORE

We offer a one year warranty on all of our jewelry for damage caused by manufacturing defects. Please contact the shop where you purchased the item and we will be happy to assist you. Due to the delicate nature of our pieces, it’s best to store jewelry in their dust bags. Please have your original proof of purchase when you call, email, or stop by.


FIND A STORE

Kate Spade New York timepiece is warranted to you, the original consumer, by Kate Spade New York to be free of defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase.


In North America:

Our warranty covers only material and manufacturing defects including the hands, dial, and watch movement. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of fossil group services.


The limited warranty does not cover batteries, case, crystal, straps, gold-plating, scratches or any damages arising from normal wear, accidents, or water damage (unless marked water-resistant.) In addition, it does not cover issues from any alteration, service or repair performed by any party other than a Kate Spade New York authorized service center.


Include completed repair form (please include one form per timepiece and keep a copy for your records).


Include timepiece for repair.


Include copy of proof of purchase or the completed warranty card for all warranty repairs. failure to include proof of purchase or warranty card will result in non-warranty repair costs.


Visit https://services-us.fossilgroup.com/ to set up your repair. Quotes, invoices, and repair status updates will be sent via e-mail.


We suggest you send your timepiece by insured, traceable means and properly packaged to protect against damage during transit. Please do not send the product in the original packaging as the packaging will not be returned with the item. Please be aware that fossil group services is not responsible for any impact / shipping damage or lost items that may occur during transit. Please allow 2-4 weeks from the date your package is received.


Shipping and labor charge is waived in california for repairs covered by the warranty.


For questions please contact our customer care representatives at info@fgservices.com

We partner with safilo usa to produce Kate Spade New York eyewear. We are happy to assist with any manufacturing defects in materials or workmanship, as long as the frame is available.


IN NORTH AMERICA:

Please download the warranty form, and return the completed paperwork, frames, and a $15.00 processing fee to safilo and they will be happy to evaluate it for you.


Please note, safilo usa will not assume responsibility for any items they do not have record of receiving, so be sure to use a trackable shipping method.


If you have questions, we invite you to email safilo directly at consumers@safilo.com. also, if damage is caused by regular wear and tear, charges may apply. (No worries though—safilo will contact you for the green light before any work is performed).


internationally:

For international, please contact your regional customer service center.

We offer a one year manufacture defect warranty with intended use and proper care. Please contact us for assistance at 866-999-5283.