For quicker service we'll redirect you to shop the website closest to your shipping destination. Items in your bag will not carry over since our assortments vary by region.
We accept the following credit cards issued in the United States and select other countries: Visa, Mastercard, American Express, Discover.
We accept credit cards issued in the United States and not the following select countries: Afghanistan, Angola, Central African Republic, Cote d'Ivoire, Cuba, Ghana, Iran, Iraq, Democratic People's Republic of Korea, Liberia, Libya, Myanmar, Nigeria, Sierra Leone, Somalia, Sudan, Syria, Yugoslavia.
At the time you purchase, we preauthorize your order amount. This may result in a temporary hold on these funds in your account. For debit cards, these funds may remain in your account but be temporarily unavailable to use. For credit cards, you won't be charged but the amount may be temporarily deducted from your available line of credit. This authorization will be removed within 48 hours of your items being shipped.
We'll only charge you when your order ships. If your order is sent in multiple shipments, you will be charged per shipment.
Your bank controls the timing of authorizations and payments from your account. For details, check with your bank.
For your security, your billing name, address, and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
You can use paypal to pay for your order on katespade.com. Paypal enables you to securely send payments online with your credit card, debit card, bank account, or paypal account balance. Your credit card and bank numbers are never seen by us, plus you're 100% protected against unauthorized payments sent from your account. Paypal customer service representatives are available to assist you at 1-888-221-1161.
We accept Amazon Pay, simply select the option at checkout. You will be prompted to log in to your Amazon account to complete your purchase.
We accept Apple Pay, simply select the option at checkout. Apple Pay is an easy and secure way to pay when using your Apple mobile phone.
Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later. To use klarna to pay for your purchase, choose Klarna in the checkout.
Monthly financing through Klarna issued by WebBank, member FDIC. Other CA resident loans made or arranged pursuant to a California Financing Law license. For further information click here.
Purchases greater than or equal to $35 or less than or equal to $2500 are eligible for Klarna.
Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select "Pay Off Early".
No. If your order is cancelled, you will not be charged.
You can reach Klarna customer service anytime by calling 844-KLARNA1 (844-552-7621) or you can live chat with Klarna's customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post. https://www.klarna.com/us/customer-service/.
When you choose to pay over four (4) interest-free payments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.
Yes. Kate Spade New York gift cards can be used with a Klarna purchase. If you use your Kate Spade New York gift card and still have a remaining balance, you can use Klarna to cover the remainder.
You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.
You can reach Klarna customer service anytime by calling 844-KLARNA1 (844-552-7621), or download the Klarna app to manage your payments directly. https://www.klarna.com/us/customer-service/.
Shop Pay is an accelerated checkout option that allows you to save your payment and shipping information for faster, more secure transactions.
When you encounter the Shop Pay option during checkout:
To use Shop Pay, you'll need:
We want you to be completely happy with your Kate Spade New York purchase. If you are not satisfied with your purchase, orders made with the Shop Pay payment method may be returned by mail or to a Kate Spade New York shop for a refund to the original form of payment. For refunds on these orders, items must be returned within 30 days of purchase. (Note: Items must be unused, unworn, and in good condition with original hangtags and packaging attached).
For Shop Pay assistance:
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. For some orders, you may use a pay-in-4 option to make four interest-free installments over six weeks while other higher value orders may qualify for a monthly payments option with interest.
If your basket is eligible for 4 interest-free payments with Afterpay, you will be able to select Afterpay as a payment method during checkout. If you have an existing Afterpay account, you will be able to log in with your credentials. If you do not have an existing account, you may apply for one through Afterpay's application process.
For in-store shopping, you'll need to create an account, download the Afterpay app, and follow the prompts and eligibility checks to add the Afterpay Card to your digital wallet. For online shopping, you don't need to register prior to making your first Afterpay purchase. When you are making a purchase, simply choose Afterpay as your payment method at checkout. If it's your first time using Afterpay, you will provide payment details as usual to complete your purchase. Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com or download the Afterpay app to set up a password and you will be able to make future purchases using Afterpay by simply entering your login details during checkout.
To be eligible to use Afterpay you must:
All items marked final sale cannot be returned or exchanged.
Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select "Pay off early".
Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Afterpay will update your payments accordingly and you can check the status of your payments anytime in your Afterpay app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Afterpay for further support.
To change your email address, follow these steps below:
Via the App:
Via the Afterpay website:
Afterpay may conduct a soft credit check for new customers when they first sign-up to use the platform. This soft credit check will not impact a customer's credit score.
Soft credit checks (also known as soft pulls or soft inquiries) are very common and will not affect credit scores, will not be visible to other lenders or creditors and may or may not be recorded in credit reports, depending on the credit bureau.
Afterpay takes a number of factors into account when making a decision to approve a new customer, a soft credit check is one of those factors.
Afterpay will also do a credit check if you use the Pay Monthly option while checking out. This is part of the assessment to determine your eligibility for this product, as well as the APR that can be offered.
You can reach Afterpay customer service by visiting this link or using the Afterpay App and tapping the Help button.
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