Return Policy

Unused, unworn merchandise in good condition, with all tags and accessories attached, that is delivered within the United States or Canada (including territories) may be returned or exchanged. Returns are eligible for a refund to your original payment method or a free exchange sent to a U.S. or Canadian address.

All returns and exchanges must include valid proof of purchase and be completed within 30 days of the in-store purchase date or the delivery date (as provided by our third-party delivery partner). For your convenience, all items purchased online may be returned at any kate spade new york store free of charge.

Please allow 5-10 business days for refund processing after receipt by our team. Your financial institution may require additional time to post the refund to your account.

Further Return Policy terms:

• Outlet items returned by mail are subject to a $9 USD (or CAD equivalent) shipping fee deducted from your refund. Items marked "Final Sale" at the time of purchase are not eligible for return or exchange.
• International orders are not eligible for return, refund, or exchange by mail or in-store in the United States or Canada. Returns may only be made in the original country of purchase.
• Gift receipt returns can only be exchanged for merchandise or store credit at the price paid.
• In-store cash purchases of over $200 that are eligible to be returned will be refunded via corporate check within 2-3 weeks of return.
• Swimwear must be unworn and have the original liner intact.
• Returns of fragrance, beauty items, and legwear are accepted only if the original packaging remains intact.

For US returns, START YOUR RETURN

For Canada returns, START YOUR RETURN

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online. To exchange all other items by mail, we recommend returning the item and purchasing the new color or size to ensure product availability.

How to exchange a handbag, shoe, wallet or clothing item online:

Step 1
To start your exchange, click here.

Step 2
Select the original item you would like to exchange, then choose a different size or color, if available. You will receive an email confirming your exchange.

Step 3
To ensure inventory availability, please ship the original item to our distribution center within 3 days of initiating the exchange. You will receive an email once your original item has shipped.

Step 4
We will notify you via email when your original item arrives back in our distribution center. Following that, we will process your exchange, and you will receive a confirmation email once your replacement item has been shipped. Please note if the replacement item is not available, you will receive a full refund to your original form of payment. Lastly, if we do not receive your original item at our distribution center, your exchange will be cancelled.

All exchanges are subject to inventory availability and adherence to our returns policy. Original items must be unused, unworn with original hangtags and packaging attached. To avoid damages, we recommend trying on footwear in clean, carpeted areas. Initial shipping charges are not refundable. All outlet orders and items marked "Final Sale" are not eligible for returns, exchanges, or price adjustments.

START YOUR EXCHANGE

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.

Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.

For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.