FAQ

How much does shipping cost?

Shipping costs vary based on your delivery location and chosen shipping method.

• Standard Ground (Continental U.S., Alaska, Hawaii, PO/APO/FPO): Free
• U.S. Territories (Puerto Rico, Virgin Islands, Guam, Marshall Islands, American Samoa, Micronesia): $20
• Canada: $15

We also offer two-day ($20) and next-day ($30) delivery within the continental U.S., Alaska, and Hawaii.

When will my order ship and how long will delivery take?

Orders ship Monday-Friday, excluding U.S. federal holidays. We do not ship on Saturdays and Sundays.
Standard ground delivery within the U.S. typically arrives within 3-7 business days once shipped.

Can I change or cancel my order?

Because processing begins immediately, most orders cannot be changed or cancelled.
However, you can contact us at 866-999-5283, and we'll do our best to help.

How can I check my order status?

You can track your order by signing into your account or entering your order number, email address, and billing zip code here.
Once shipped, you'll receive a confirmation email with tracking details, which will also appear in your order history.

What payment methods do you accept?

We accept credit/debit cards, kate spade new york gift or e-gift cards, PayPal, Amazon Pay, Apple Pay, Klarna, Shop Pay, and Afterpay.

When will I be charged for my order?

You may see a temporary authorization when you place your order, but you will not be charged until your order ships.

How do I apply a promo code?

Enter your promo code in the "Apply Promotions" box in your cart or during step 2 of checkout.

Where can I use my gift card or e-gift card?

They can be used on katespade.com, katespadeoutlet.com, and at kate spade new york specialty and outlet stores within the United States.

What is the Kate Spade return policy?

We accept returns for online purchases shipped within the U.S. and Canada. Items must be unused, unworn, in original condition, and returned within 30 days with tags and packaging attached.
Final sale items are not eligible for return.

How do I return my items?

• U.S. customers: Start your return here.
• Canada customers:
  Pack your items securely and ship via an insured service to:
  ATTN RETURNS PROCESSING
  8741 Jacquemin Drive
  West Chester, OH 45069-4860
  Shipping costs are the responsibility of the customer.

How do I return a gift?

We accept returns of unused, unworn gifts with original tags and packaging. U.S. customers can initiate a free return here.

What is your exchange policy?

Exchanges are free within 30 days at any kate spade new york specialty shop. Select handbags, shoes, wallets, and clothing items may also be exchanged online.

How do I exchange my items online?

Eligible handbags, shoes, wallets, and clothing can be exchanged here.

What if my items are missing, damaged, or incorrect?

Please contact Customer Care at 866-999-5283 right away. If a replacement is available, we'll send it at no charge and provide a free return label for the incorrect or damaged item.

How long does a refund take?

Refunds are issued to your original payment method within 5-10 business days after we receive your return.
Occasionally, it can take up to one full billing cycle, depending on your financial institution's policy.