Return Policy

We accept returns of unused, unworn merchandise in good condition that includes all tags, parts, and accessories, was purchased online, by phone, or in-store, and was delivered within the United States or Canada (including territories). To be eligible for either a refund to your original payment method or a free exchange sent to a U.S. or Canadian address, your return must be made in accordance with this policy.

All returns and exchanges must include valid proof of purchase and be completed within 30 days of the in-store purchase date or the delivery date (as provided by our third-party delivery partner). For your convenience, all items purchased online may be returned at any kate spade new york store free of charge. If you return a kate spade outlet item (whether purchased online or in-store) by mail, a $9 USD (or CAD equivalent) shipping fee will be deducted from your refund.

Items marked "Final Sale" at the time of purchase are not eligible for return or exchange. International orders are not eligible for return, refund, or exchange by mail or in-store in the United States or Canada.

Swimwear must be unworn and have the original liner intact. Legwear must have its original packaging intact.

Once your return is received by our team, please allow 5-10 business days to process your refund. Your financial institution may require additional time to post the refund to your account.

For US returns, START YOUR RETURN

For Canada returns, START YOUR RETURN

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online. To exchange all other items by mail, we recommend returning the item and purchasing the new color or size to ensure product availability.

How to exchange a handbag, shoe, wallet or clothing item online:

Step 1
To start your exchange, click here.

Step 2
Select the original item you would like to exchange, then choose a different size or color, if available. You will receive an email confirming your exchange.

Step 3
To ensure inventory availability, please ship the original item to our distribution center within 3 days of initiating the exchange. You will receive an email once your original item has shipped.

Step 4
We will notify you via email when your original item arrives back in our distribution center. Following that, we will process your exchange, and you will receive a confirmation email once your replacement item has been shipped. Please note if the replacement item is not available, you will receive a full refund to your original form of payment. Lastly, if we do not receive your original item at our distribution center, your exchange will be cancelled.

All exchanges are subject to inventory availability and adherence to our returns policy. Original items must be unused, unworn with original hangtags and packaging attached. To avoid damages, we recommend trying on footwear in clean, carpeted areas. Initial shipping charges are not refundable. All outlet orders and items marked "Final Sale" are not eligible for returns, exchanges, or price adjustments.

START YOUR EXCHANGE

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.

Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.

For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.