Holiday FAQ

*Puerto Rico, Virgin Islands, Guam, Marshall Islands, American Samoa and Micronesia

New, unused merchandise purchased between 11/01/24 and 12/25/24 (US) 12/26/24 (Canada) may be returned through 01/12/25.

Final sale merchandise—including merchandise marked final sale or merchandise discounted by 50% or greater off the original price—cannot be returned.

All other return policy conditions still apply.

Yes, gift wrap and gift messaging are available at katespade.com for $6 per item. Please allow an additional 4 business days for your gift-wrapped item to ship. Once the item is ready, it will ship via the shipping method selected in checkout.

On occasion, you are allowed to use more than one promotion. Please read the promotion code terms and conditions to confirm.

Sign into your account or enter your order number, email address and billing zip code, click here.

You'll be able to see order details and shipping information for all your orders. After your order ships, we'll email you with your tracking information. You'll also be able to see it in your order history.

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. Domestically, it usually takes 3 to 7 business days for ground delivery once the item is shipped.

If you have an existing Kate Spade New York account, please log in here to view your order status. Please be sure to check other email folders as the email may have been redirected. Otherwise, we invite you to contact our customer care team at 866-999-5283 and we will be happy to assist you.

In most cases, we cannot cancel or change an order once placed as processing begins immediately. Feel free to contact us at 866-999-5283, we'll do our best to help.

We accept returns of unused, unworn products with original hangtags and packaging attached. Returning eligible items by mail is free for U.S. Enter your order information here to get started.

Items purchased in store may not be returned to our online warehouse. Items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase.

In the case of items damaged during shipment, please immediately contact our customer care department at 866.999.5283. We will work with you to replace your item as fast as we can. If we can locate a replacement, we will send it to you at no charge, and will ask you to return the damaged/defective item to us using our free return service.

Though infrequent, there are instances in which an item can become out of stock while an order clears through our system. Rest assured; you will not be charged for this item. You may see an authorization hold on your account, which will drop off in 3-5 business days, depending on your financial institution.