touchscreen smartwatch faq

to learn more about how your data is being used, follow these steps:

  1. open the wear os by google app on your phone.
  2. click the gear at top right navigation.
  3. scroll to the bottom of settings menu.
  4. click about, and then tap privacy policy.

your smartwatch has a 2-year limited warranty. available service options are dependent on the country in which the service is requested and may be restricted to the original country of sale. visit services.fossilgroup.com for additional information.

push the menu button on your watch to access your watch apps. scroll until you see the choose your look app and touch it to launch.

tap each part of the outfit to pick the colors you’re wearing that day, and choose between day and night. once you have all options selected, press the spade in the middle of the screen to generate your watch face.

if you like what you see, press the checkmark to set it to your touchscreen smartwatch. if you want to try again press the redo arrow, or if you want to cancel press the x.

for dress and bag settings, you can pick any shade from the color wheel. pick your color of choice from the top half of the wheel, then choose which shade of the color you want to assign from the bottom half.

to set choose your look to your watch, pick a watch face that supports data. most faces have watch app presets in data points available. press and hold the watch face to select choose your look from the app list to assign it to your watch within data.

watch faces generated by choose your look are automatically saved to the saved faces watch app. press your smartwatch's button to access the app menu and tap saved faces to assign the customized watch faces at any time.

when your watch face activates, the taxi will drive onto the screen. when the watch face is going into ambient mode, the indexes will flash from red to green and the taxi will drive off the screen.

your watch face’s daisy petals pluck off throughout the day to reflect your progress towards your step goal. you can set your goal in google fit. every time a petal disappears, the message changes.

when you receive a notification on your smartwatch, the eye on the watch face will wink. once you have swiped up and viewed your notifications, the eye opens back up.

you can activate weather filters or set social media photos as your background on the core digital watch face.

to access weather filters, press and hold your watch face to view its settings, then scroll down to weather. to activate, toggle the grey switch on to red. once activated, you can double tap your core digital watch face anytime to see a visual of the weather conditions in your current location.

social images can be assigned to your watch face in the background image section of settings. tap kate spade watch faces and log into your social media to pick a photo for your background.

kindly note: weather filter and background filter assignment only available on core digital watch face.

press and hold the watch face to access its settings. tap background image, then kate spade watch faces to access your social media photos. choose facebook or instagram and log in using your phone. your account’s photos will load on your smartwatch. tap the photo you want to assign, and tap the checkmark to confirm your new photo background, or the x to go back and try another. the last photo you set to the watch face background will be stored. if you update to a new photo, the previously used will be lost.

no. at this time, facebook and instagram are available for photo assignment.

your photo choice is automatically optimized for display on your watch.

your photo choice is automatically optimized for display on your watch.

wear os by google works with phones running android 4.4+ (excluding go edition) or ios 9.3+. supported features may vary between platforms and countries. all devices are bluetooth smart-enabled with an improved data transfer of 4.1 low energy.

ios: go to the app store and select search from the bottom menu. type “wear os by google” in the search bar, select the wear os by google app, and tap get. wait for the app to download to your phone.
android: go to the google play store, type “wear os by google” in the search bar, select the wear os by google app, and tap install. wait for the app to download to your phone.

reference the quick start guide that accompanied your touchscreen smartwatch or follow these steps:

  1. connect your smartwatch to the charger by placing it against the back of the smartwatch. magnets in the charger will hold it in place.
  2. on your phone, download and install the wear os by google app from the app store or google play store.
  3. open app on your device and follow the prompts to pair your smartwatch. plug the included charger into a usb outlet.

make sure that it is charged before trying to power it on. press and hold down the middle pusher button for at least three seconds. the touchscreen smartwatch will also power on when connected to the charger.

if display is off (watch is asleep but still powered on), follow these steps:

  1. press the middle pusher button to power up display.
  2. press the middle pusher button to enter app menu.
  3. scroll and tap on settings.
  4. tap on system.
  5. swipe up and tap power off.
  6. tap the checkmark to confirm.

if display is on, follow these steps:

  1. press the middle pusher button to enter app menu.
  2. scroll and tap on settings.
  3. tap on system.
  4. swipe up and tap power off.
  5. tap the checkmark to confirm.

by resetting your watch to the factory settings, you will erase all data stored on the smartwatch. this data cannot be restored. data includes your active notifications and cards, fitness data, any installed third-party apps, and any data you have stored, system settings, and preferences. the data stored in your google account, however, is not affected. resetting your watch will not factory reset your phone or tablet.

to reset to factory settings, follow these steps:

  1. press the middle pusher button to power up display.
  2. press the middle pusher button to enter app menu.
  3. scroll and tap on settings.
  4. tap on system.
  5. tap on disconnect and reset.
  6. tap the checkmark to confirm.
  7. after you reset your watch to factory settings, you need to pair your smartwatch with your phone again.

the range of the wireless bluetooth connection between your phone and your smartwatch can vary greatly depending on the environment. in general, you should have at least 10 meters (or 30 feet) of connectivity. your smartwatch can also use your home wi-fi network for connectivity in any areas covered by your home network.

ios: on phone, long press the wear os by google app until the home screen icons shake and a red x appears. click the red x on the wear os by google app to remove it.
android: the specific steps may vary depending on your phone manufacturer. generally, on the phone enter the settings menu, select applications or application manager, click on wear os by google and select uninstall.

you can find answers to commonly asked questions about wear os by google here. plus, learn additional tips and tricks here.

if your watch is paired with an android phone and has wi-fi, your watch can automatically connect to saved wi-fi networks when it loses the bluetooth connection with your phone. this lets your watch and phone to automatically stay synced at any distance over the internet. that way, you can get notifications and use voice search on your watch throughout your home and work even when you leave your phone in a different room. follow these steps to set it up:

  1. press the middle pusher button to power up display.
  2. press the middle pusher button to enter app menu.
  3. scroll and tap on settings.
  4. tap on connectivity.
  5. tap on wi-fi.
  6. tap on wi-fi off, to turn it on. when on, the wi-fi should say automatic.
  7. if wi-fi is set to automatic, your watch will automatically connect to any known, available network when your watch does not have a bluetooth connection to your phone.
  8. tap on add network.
  9. scroll to find your network, and tap.
  10. power on phone and start wear os by google app.
  11. tap enter on phone to complete password entry.
  12. enter password on phone.

you can check for and download updates through the play store on your smartwatch. then, follow these steps:

  1. make sure your smartwatch is connected to wi-fi or 3g.
  2. access the app menu on your smartwatch, and open the play store.
  3. find and tap wear os by google.
  4. on the details page, tap update. if you don't see update, wear os by google is up-to-date.

to pair your smartwatch, follow these steps:

ios:

  1. in the wear os by google app on your phone, you’ll see a list of nearby devices. you can check the name of your watch on its screen.
  2. before you start, ensure your watch is charging.
  3. select language, then scroll down to watch identity.
  4. on your phone, touch your watch’s name. if your phone is already paired to another watch, you won't see a pairing code. instead, touch pair with a new wearable and continue to follow the steps.
  5. on your watch, you’ll see a pairing code.
  6. on your phone, you should see the same pairing code shown on your watch. then, touch pair. you’ll see a confirmation message once your watch is paired. this can take a few minutes.
  7. on your phone, follow the onscreen instructions to turn on watch notifications, location, and calendar access.
  8. if you are pairing your watch after a factory reset, you'll need to open the wear os by google app on your phone. then, touch the menu icon, select pair with new watch, and continue with the steps above.

kindly note: your watch may automatically install an update and restart after it’s paired with your phone. if it begins downloading an update, keep the phone near your watch and ensure your watch stays charging until the update is finished.

android:

  1. in the wear os by google app on your phone, you’ll see a list of nearby devices. you can check the name of your watch on its screen.
  2. touch your watch’s name.
  3. you’ll see a pairing code on your phone and watch. make sure the codes match. if your phone is already paired to another watch, you won't see a pairing code. instead, touch the triangle next to a watch's name in the upper left hand corner. then, touch pair with a new wearable and continue to follow the steps.
  4. touch pair on your phone. you’ll see a confirmation message once your watch is paired. this can take a few minutes, so please be patient.
  5. on your phone, touch enable notifications.
  6. touch the checkbox next to wear os by google to let your watch show notifications from different apps on your phone.

kindly note: your watch may automatically install an update and restart after it’s paired with your phone.

ensure that your smartwatch is powered on and bluetooth is enabled on your phone. launch the wear os by google app and follow the on-screen instructions for pairing your watch. if it fails to connect, check the bluetooth menu on your phone. if you see the smartwatch in the device list, remove it. launch the wear os by google app and repeat the pairing process.

if you are still having issues, click here for troubleshooting tips.

ios: in the wear os by google app, tap pair with a new wearable and follow the on-screen instructions.

android: in the wear os by google app, tap pair with a new smartwatch and follow the on-screen instructions.

ios: you can unpair your watch by performing a factory reset from the settings menu on your watch. for instructions on how to perform a factory reset, go to "how do i reset my smartwatch to factory settings?"

android: you can unpair your watch by selecting your watch from the settings menu in the wear os by google app on your phone. once you have selected your watch, tap the unpair watch button at the bottom of the screen

ios: in the wear os by google app, tap pair with a new wearable and follow the on-screen instructions.

android: in the wear os by google app, tap pair with a new smartwatch and follow the on-screen instructions.

ios: only one watch can be paired with the app at a time.

android: multiple watches can be paired with the app simultaneously.

press the middle pusher button to enter app menu. long press the middle pusher button to launch the google assistant and ask questions or get things done. if your model has three pusher buttons, the top pusher button launches the brand app and the bottom pusher button launches the google play store.

here are some of the things that wear os by google for iphone can do for you:

receive notifications for:

  • texts
  • incoming calls
  • emails
  • calendar events
  • apps

psst: your watch uses the notifications settings on your phone. if you have notifications set up, you’ll be able to read messages on your watch. learn more here.

get info at a glance:

  • check your schedule
  • track packages
  • get traffic info
  • check your flight or hotel reservations
  • check the weather

the information you need will conveniently appear as cards on your watch from google now. you can scroll through the cards, see more details, and dismiss cards when you’re done. learn more here.

ask questions & do everyday tasks:

  • translate words or phrases
  • check stocks
  • solve math problems
  • convert between units
  • find a place or business

long press the middle pusher button to launch the google assistant and ask questions or get things done. learn more here.

follow your fitness:

  • measure your progress and stay motivated with built-in fitness tracking
  • track a walk, run, or bike ride
  • see how many steps you take each day
  • set simple goals for steps

learn more here.

here are some of the things that wear os by google for iphone can do for you:

receive notifications for:

  • texts
  • incoming calls
  • emails
  • calendar events
  • apps

psst: your watch uses the notifications settings on your phone. if you have notifications set up, you’ll be able to read and reply to messages on your watch. learn more here.

get info at a glance:

  • check your schedule
  • track packages
  • get traffic info
  • check your flight or hotel reservations
  • check the weather

the information you need will conveniently appear as cards on your watch from google now. you can scroll through the cards, see more details, and dismiss cards when you’re done. learn more here.

ask questions & do everyday tasks:

  • translate words or phrases
  • check stocks
  • solve math problems
  • convert between units
  • find a place or business

long press the middle pusher button to launch the google assistant and ask questions or get things done. learn more here.

look up travel information:

  • get turn-by-turn navigation
  • find a place or business
  • find business info
  • check your flight or hotel reservations

learn more here.

follow your fitness:

  • measure your progress and stay motivated with built-in fitness tracking
  • track a walk, run, or bike ride
  • see how many steps you take each day
  • set simple goals for steps

learn more here.

entertain yourself:

  • listen to your music and media
  • control music
  • listen to music on your watch without your phone
  • listen to podcasts and music

learn more here.

your smartwatch is dust and splash resistant. however, we recommend limiting exposure to dust and water because certain materials on the smartwatch (such as leather straps) may react poorly to exposure.

the smartwatch may have both a microphone and speaker depending on the model. these can be used to activate google now, set alarms and reminders, respond to your email, make or receive voice calls (only if paired to an android phone), and a variety of other uses depending on which apps you have installed. note: some voice features may not be available on ios.

yes, your smartwatch has alarm functionality. to set an alarm, press the watch's button to open the apps menu and select alarm from the list of applications.

most notifications you see on your phone will also show up on your watch. these include notifications for missed calls, texts, event reminders, and more. when you get a notification, your watch will only vibrate (i.e. it will not make any sounds).

your watch uses the notification settings you have for each app on your phone. if your app vibrates or makes a sound for notifications on your phone, your watch will vibrate. if your app doesn’t vibrate or make a sound for notifications, your watch won’t vibrate but you’ll still see a card on your watch.

for phones running android 6.0:
your watch will have the same do not disturb settings as your phone. you can also turn the alarms-only do not disturb setting on from your watch.

to turn on alarms only from your watch, follow these steps:

  • if your screen is dim, touch the screen to wake up the watch.
  • swipe down from the top of the screen.
  • touch do not disturb. depending on your do not disturb settings on your phone, you’ll still get important notifications.

for phones running android 5.0:
you can easily control your priority notification and interruption settings from your watch. changing this on your watch also changes the settings on your phone (and the other way around).

to change interruption settings: swipe all the way down from the top of your watch’s screen and you’ll see options for managing your interruptions. touch to select none, priority, or all. learn more about managing interruption settings on android 5.0.

for phones running android 4.3 or 4.4 and iPhones:
if you don’t want to see notifications on your watch, you can mute your watch. when your watch is muted, it won’t vibrate for new notifications.
to turn mute on or off: swipe all the way down from the top of your watch’s screen and touch mute. when your watch is muted, you’ll see a mute icon on your watch's screen.

if your entire phone is in silent mode, your watch will still vibrate since the watch uses each individual app’s settings.

for iPhones:
if your phone is set to do not disturb mode, your watch will not vibrate.

if you get notifications on your phone that you don’t want to see on your watch, you can stop specific apps from showing up on your watch.

for iPhone: notifications for some apps are blocked by default to prevent duplicate alerts. for example, Gmail or calendar.

you can block apps right from your watch or through the wear os by google app on your phone. to unblock an app, you’ll need to use the wear os by google app on your phone.

to block apps, follow these steps:

  1. on your watch, go to a card.
  2. swipe from right to left until you see block app.
  3. touch block app and then, touch the checkmark to confirm.

if you don’t see the option to block an app, it may be a google now card. if you don’t want to see any google now cards, you have to turn off google now on your phone.

to block apps using the wear os by google app on your phone, follow these steps:

  1. on your phone, open the wear os by google app.
  2. touch the settings icon and then, touch block app notifications.
  3. touch the plus icon.
  4. touch the app you want to block.

if your watch is paired with an iPhone: you can customize which google now cards you see on your watch. on your phone, go to the wear os by google app, touch settings and then, touch google now.

if you don’t want to see any google now cards, you have to turn off google now on your phone.

when you listen to music on your phone, you’ll always see the music card with options to pause and play. you can’t turn this card off.

if you want to unblock specific app notifications, follow these steps.

  1. on your phone, open the wear os by google app.
  2. touch the settings icon and then, touch block app notifications.
  3. on an android device: find the app you’d like to unblock, and touch the x next to its name.
    on an iPhone: touch edit. then, find the app you’d like to unblock and touch unblock next to its name.

you can use theater mode to turn your screen off and on. to turn off your screen temporarily from the watch face, swipe down from the top of the screen. select the watch icon. to turn your screen back on (and turn off theater mode), just press the button.

android and iPhone users can download third-party microapps by visiting google play. to visit google play, tap the power button to enter the app menu. scroll down and select google play. a wi-fi connection is necessary for iPhone users.

the google fit app can be used on android and ios devices to track steps. follow these steps:

ios:

  1. if your screen is dim, tap the screen to wake up the watch.
  2. on the watch, press the button to see your app list.
  3. scroll down until you see google fit logo.
  4. tap google fit logo.
  5. scroll up to view day details.

android:

  1. if your screen is dim, tap the screen to wake up the watch.
  2. on the watch, press the button to see your app list.
  3. scroll down until you see google fit logo.
  4. tap google fit logo.
  5. scroll up to view day details.

google fit allows your watch to view and store activity, location, nutrition, and body sensor information. activity information is data about your physical activity. it may include step count, calories burned, and speed for activities like running, walking, or biking.

no, you can only view your activity data.

no, this device does not support heart rate measurement.

no, this device does not support untethered gps. the watch can retrieve gps info from your phone.

you can change the design of your watch face by following these steps:

  1. if your screen is dim, touch the screen to wake up the watch.
  2. swipe right or left and you’ll see a list of watch faces to choose from.
  3. touching and holding the background of a watch face will quick launch the customization settings for that face.
  4. touch the settings gear below the watch face to choose a new design.
psst: some watch faces can be customized. if your watch face can be customized, you’ll see a gear below the watch face. touch the gear in the top right navigation to see the options.

press and hold the watch face until the watch customization screen appears. scroll through watch face's settings until you reach the bottom and see the brand logo. click save look to save the watch design.

sleep tracking is only available via third-party sleep tracking apps. access and download third-party sleep tracking apps by visiting google play.

yes, your touchscreen smartwatch has interchangeable straps.

your battery will last up to 24 hours, depending on usage.

please use the wireless charger that was included in the smartwatch packaging. place the charger on a flat surface in a well ventilated area that is not in direct sunlight. we recommend plugging the usb charging cable that came with your smartwatch into a usb port on your computer or other low-energy device. if necessary, you can use a ul-certified 5v usb wall charger. do not use a usb hub, usb splitter, usb y-cable, battery pack or other peripheral device to charge.

approximately 3-4 hours depending on the model.

once the magnetic charger is attached, a red light will show in the usb connector. a lightning bolt will be visible on the watch screen. additionally, a circle indicator will appear on the screen showing the percentage of charge.

if the charging indicator (lightning bolt) is not visible, the charger does not detect the watch. try the following:

  • re-seat the watch on the charger.
  • verify watch is seated snugly on charger with no gap.
  • verify nothing is between charger and device, i.e. no dust, tape, etc.
  • make sure the charger is getting power. verify the charger’s usb cable works with other devices.
  • try changing the charger’s power source, i.e. move to wall outlet from laptop.
  • device may be defective. try replacing if watch is under warranty. for more information on warranty, go to "what is the warranty on my smartwatch?"
sometimes if the device gets too hot while charging, it will go into a thermal shutdown mode until it cools off, and then will continue charging once it is safe again. try removing the device from the charger, wait for it to cool down, and place it on the charger again.

to maximize the battery life of your watch, try the following tips:

  • try changing to a different watch face. some watch faces, especially those with animations or interactive abilities and brighter colors, use up more battery life than others.
  • adjust screen brightness. the brighter your watch screen, the more battery your watch will use. turn down your watch screen brightness to save more battery power.
  • turn off notifications you don't want. turning off notifications can save your battery. see "how do i block notifications?" to learn how to block notifications.
  • turn on theater mode. turn off the display and notifications by turning theater mode on temporarily. see "how do i use theater mode?" to learn how to turn on theater mode.
  • uninstall apps.
if you recently installed an app and notice that your battery is draining faster than normal, try uninstalling that app. to uninstall an app on your watch, you need to uninstall the app from the phone your watch is paired with.

if your watch is wi-fi enabled, you can save battery life by adjusting the amount of time your watch can use wi-fi. here are some helpful tips:

  • turn off always-on feature. turn off the always-on screen feature to save battery life.
  • you can set the display to show the time or turn off completely when you're not using the watch. if set to turn off, the screen will turn on when you turn your wrist or touch the screen.
here's how to change the setting from your phone:
on your phone, open the wear os by google app. touch settings and find always-on screen and use the switch to turn on or off.

here's how to change the setting from your watch:

  • if your screen is dim, touch the screen to wake up the watch. swipe down from the top of the screen.
  • swipe from right to left until you see settings and then, touch it. touch always-on screen to turn on or off.

open the wear os by google app. click the gear symbol in the top right navigation to view all account and device settings.

your name is based on your google account settings. change your name within your google account.

your password is based on your google account settings. change your password within your google account.

your email message settings are based on your google account settings. change opt-out settings within your google account.

the language of the app is determined by the language set on your phone. change the language settings on your smartphone to affect language on your smartwatch.

to regain access, you will need to prompt a factory reset. follow these steps:

  1. enter an invalid passcode 3 times in a row. wait 15 seconds.
  2. enter an invalid passcode again, another 3 times in a row. wait 15 seconds.
  3. enter an invalid passcode for the last time, another 3 times in a row. wait 15 seconds.
  4. the watch will produce a pop-up card prompting a factory reset. tap on the checkmark, or done button.
  5. once factory reset is complete, you will need to re-pair your smartwatch to your phone.
  6. remove the device name from bluetooth cache before pairing in app.

Which phones are compatible with my smartwatch?
Wear OS by Google works with phones running Android 4.4+ (excluding Go edition) or iOS 9.3+. Supported features may vary between platforms and countries. All devices are Bluetooth® smart-enabled with an improved data transfer of 4.1 Low Energy.

How do I download the Wear OS by Google™ app?
iOS: Go to the App Store® and select Search from the bottom menu. Type “Wear OS by Google” in the search bar, select the Wear OS by Google App, and tap Get. Wait for the app to download to your phone.
ANDROID: Go to the Google Play™ store, type Wear OS by Google in the search bar, select the Wear OS by Google App, and tap Install. Wait for the app to download to your phone.

How do I power on my smartwatch?
Make sure the smartwatch is charged before trying to power it on. Press and hold down the middle pusher button for at least three seconds. The smartwatch will also power on when connected to the charger.

How do I set up my smartwatch?
To set up your smartwatch, reference the Quick Start Guide that accompanied your smartwatch or follow these steps:

  • Connect your smartwatch to the charger by placing it against the back of the smartwatch. Magnets in the charger will hold it in place.
  • On your phone, download and install the Wear OS by Google App from the App Store or Google Play store.
  • Open app on your device and follow the prompts to pair your smartwatch.
  • Plug the included charger into a USB outlet.
Click here for a guide to setting up your smartwatch.

How do I pair my smartwatch to my phone?
To pair your smartwatch, follow these steps:

  • On watch: Select language, then scroll down to find watch name.
  • On phone: Open the Wear OS by Google app and tap Get Started. Select your watch name. Allow Bluetooth to connect to your watch.
  • A pairing code will appear on your watch and phone. Confirm that they match.
  • You’ll see a confirmation message once your watch is paired. This can take a few minutes.
  • Follow the onscreen instructions on your phone and watch to complete pairing and setup.
Note: Your watch may automatically install an update and restart after it’s paired with your phone. If it begins downloading an update, keep the phone near your watch and ensure your watch stays charging until the update is finished.

How far away can my smartwatch be from my phone and still be connected?
The range of the wireless Bluetooth connection between your phone and your smartwatch can vary greatly depending on the environment. In general, you should have at least 10 meters (or 30 feet) of connectivity.

How do I connect the smartwatch to Wi-Fi?

  • Press the middle button or swipe down from the top of your screen.
  • Scroll and tap on Settings.
  • Tap on Connectivity.
  • Tap on Wi-Fi.
  • Tap on Add network.
  • Scroll to find your network, and tap.
  • Power on phone and start Wear OS by Google app.
  • Tap Enter on phone to complete password entry.
  • Enter password on phone.
If your watch is paired with an Android phone and has Wi-Fi, your watch can automatically connect to saved Wi-Fi networks when it loses the Bluetooth connection with your phone. That way, you can get notifications and use voice search on your watch throughout your home and work even when you leave your phone in a different room.

How do I power off my smartwatch?

  • Press the middle button or swipe down from the top of your screen.
  • Scroll and tap on Settings.
  • Tap on System.
  • Swipe up and tap Power Off.
  • Tap the checkmark to confirm.

Why can't I pair my smartwatch to my phone?
Ensure that your smartwatch is powered on and Bluetooth is enabled on your phone. Launch the Wear OS by Google App and follow the on-screen instructions for pairing your watch. If it fails to connect, check the Bluetooth menu on your phone. If you see the smartwatch in the device list, remove it. Launch the Wear OS by Google App and repeat the pairing process.

How many smartwatches can I pair with the app at one time?
iOS: Only one watch can be paired with the app at a time.
ANDROID: Multiple watches can be paired with the app simultaneously.

How do I unpair my smartwatch from my phone?

  • Open the Wear OS by Google app and scroll down to Advanced Settings.
  • Tap the Forget Watch button at the bottom of the screen to disconnect and reset your device.
  • Remove the smartwatch from your phone’s Bluetooth settings.

How do I update Wear Os by Google through the Google Play Store?
You can check for and download updates through the Play Store on your smartwatch.

  • Make sure your smartwatch is connected to Wi-Fi or 3G.
  • Access the app menu on your smartwatch, and open the Play Store.
  • Find and tap Wear OS by Google.
  • On the details page, tap Update. If you don't see Update, Wear OS by Google is up-to-date.

How do I uninstall the Wear OS by Google app?
iOS: On phone, long press the Wear OS by Google App until the home screen icons shake and a red "X" appears. Click the red "X" on the Wear OS by Google App to remove it.
ANDROID: The specific steps may vary depending on your phone manufacturer. Generally, on the phone enter the Settings menu, select Applications or Application Manager, click on Wear OS by Google and select Uninstall.

How do I reset my smartwatch to factory settings?
By resetting your watch to the factory settings, you will erase all data stored on the smartwatch. This data cannot be restored. Data includes your active notifications and cards, fitness data, any installed third party apps, and any data they have stored, system settings, and preferences. The data stored in your Google Account, however, is not affected. Resetting your watch will not factory reset your phone or tablet.
To reset to factory settings, follow these steps:

  • Press the middle button or swipe down from the top of your screen.
  • Scroll and tap on Settings.
  • Tap on System.
  • Tap on Disconnect & Reset.
  • Tap the checkmark to confirm.
  • Remove the smartwatch from your phone’s Bluetooth settings.
  • After you reset your watch to factory settings, you need to pair your smartwatch with your phone again.

How do notifications work?
Your watch uses the notification settings you have for each app on your phone. If the alert vibrates or makes a sound for notifications on your phone, your watch will vibrate. If your app doesn’t vibrate or make a sound for notifications, your watch won’t vibrate but you’ll still see a card on your watch.

Which notifications will I receive?
Most notifications you see on your phone will also show up on your watch. These include notifications for missed calls, texts, event reminders, and more. When you get a notification, your watch will only vibrate (i.e. it will not make any sounds).

How do I control which notifications I can receive on my smartwatch?
If you get notifications on your phone that you don’t want to see on your watch, you can stop specific apps from showing up on your watch. You can edit your notification preferences in the Wear OS by Google app. Tap Notifications under the Settings menu on the main screen. In the Notifications menu, you can toggle off any apps you don’t want to receive notifications for on your watch. When you listen to music on your phone, you’ll always see the music card with options to pause and play. You can’t turn this card off.

How do I use do not disturb mode?
Do Not Disturb mode removes vibration alerts, but notification cards will still appear.

  • Swipe down from the top of your screen.
  • Android: Tap the circle with a strikethrough icon to enable.
  • iOS: Tap the half moon icon to enable.
  • Tap the icon again to disable Do Not Disturb.

How do I use theater mode?
You can use theater mode to temporarily turn off your watch’s screen. This prevents any vibrations or visual notifications from coming through.

  • Swipe down from the top of your screen.
  • Tap the watch icon to enable theater mode.
  • Press the middle button to turn screen back on.

I’m not receiving notifications on my smartwatch. How do I fix this?
The Wear OS by Google app must be running on your phone at all times to ensure a connection with the watch. Closing the app disconnects the watch from your phone, and prevents notifications from coming through. Make sure the app is open on your phone any time you are wearing your smartwatch.

  • A Connected message will appear in the app.
  • If a Disconnected message appears in app, swipe up from your watch face and tap the refresh circle on the Reconnect card.

Make sure your phone’s Bluetooth is on and your smartwatch is synced to your device.

Check your phone’s software version in the settings to make sure it is compatible with your smartwatch. If your phone software is out of date, update to properly sync devices.

  • Swipe down from the top of your watch screen.
  • Tap Settings, then tap System at the bottom of the menu.
  • Tap About, then tap System updates. If your system is not up-to-date, it will prompt you to download the latest software build at this time.

click here for a guide to getting started with your smartwatch.

How do my smartwatch pusher buttons work?
Press the middle pusher button to enter app menu. Long press the middle pusher button to launch the Google Assistant and ask questions or get things done.

The top and bottom buttons can be customized to access features of your choice. On your watch, open Settings then Personalization. Tap Customize hardware buttons to assign new watch apps to your pushers.

How do I change my watch face?
Press and hold the current dial to access the watch face menu. Scroll through the options and select the watch face you want by tapping it.

How do I customize the watch face design?
If your watch face can be customized, you’ll see a gear below the watch face when scrolling through the list of options. Tap the gear to access customization settings (press and hold a watch face to alternately access these settings).

How do I change the data points on my watch face?
To change the information featured on your watch face, press and hold to access the customization settings. Tap the data point you want to change, then select what information you want to view from the list of options. Press the middle button to go back to the main watch face after you’ve set the option you want.

How can I save a customized watch face design?
Press and hold the watch face to access customization settings. Scroll to the bottom and tap Save Look. Your customized watch face is now saved in the brand app and can be accessed and set in the app menu.

How do I change the order of the apps in the menu on my smartwatch?
To adjust the order in your app menu, press and hold the app icon to move your favorites to the top. Recently opened watch apps automatically move to the top of the menu.

Does my smartwatch have heart rate sensors?
Yes, your smartwatch has a PPG heart rate tracker.

How do I take a heart rate measurement?
Wear the smartwatch above your wrist bone with the watch still and flat against your skin.

Assign Heart Rate to one of your watch face’s data points from the brand watch app options. Your BPM reading will automatically update every twenty minutes after the first reading, or you can prompt a reading at any time by tapping the icon. You will see dashes on your screen after tapping the heart rate icon; be patient. It can take 10-15 seconds to capture a reading. If the sensors have trouble capturing your heart rate, the smartwatch will walk you back through wear recommendations.

Take a manual reading at any time in the Google Fit watch app by tapping the heart button. Manual readings taken in Fit will appear here with time stamps. Your heart rate will automatically track during workout sessions. The stats will appear with the rest of your data in the Workout History section of the Google Fit watch app.

My heart rate is not properly tracking. How can I fix this?

  • Make sure you are wearing your smartwatch higher and tighter on the arm with the sensors flat against your skin above the wrist bone.
  • Temperature, sweat, irregular movement, and tattoos can cause interference. Keep the smartwatch as still as possible and remove any condensation between device and skin.
  • If you have tattoos on your wrist, the sensors may not be able to get a reading. Wear your watch on the other hand if the skin is clear.
  • If you have poor circulation or are cold, warm up first before starting your exercise to help improve heart rate readings.

Does my smartwatch have GPS?
Yes, your smartwatch has untethered GPS to acquire your location without needing your phone.

How do I turn off GPS on my smartwatch?
To turn off location and GPS tracking for your watch and phone, open Settings in your watch, then tap Connectivity. Scroll to Location, and toggle off.

Is my smartwatch water resistant?
Yes, your smartwatch is Swimproof. In addition to being water resistant up to 30M, this device passes a 10,000-stroke swim test and can be worn while swimming in shallow water or showering. Microphone and touchscreen may not work properly while the watch is in water or not completely dry.

How do I track swim workouts?
To capture lap exercises on your smartwatch, you will need to download a third party swim tracking watch app from the Google Play Store.

  • Make sure you are connected to Wi-Fi.
  • Press the middle button to enter app menu.
  • Tap Google Play Store.
  • Search for Swim Tracking.
  • Download one of the options.
  • Open the app and start a workout to track your laps.

Why does my smartwatch act sporadically in water?
The touchscreen often processes water contact as user touches, and keeping the screen at full functionality while in water can trigger multiple unprompted actions. Putting the screen in Theater Mode during water activities prevents unprompted actions and loss of battery life from false interactions.

  • Swipe down from the top of your screen.
  • Tap the watch icon to enable theater mode.
  • Press the middle button to turn screen back on.

Why is my touchscreen not responding to taps in water?
When a majority or the entirety of your smartwatch is wet, the screen can have trouble picking up specific promptings. Wipe off the screen, either with a towel or with your forearm if still immersed, and try again.

Does my smartwatch have an alarm?
Yes, your smartwatch has alarm functionality. To set an alarm, press the watch's button to open the app menu and select Alarm from the list of applications.

Does my smartwatch have NFC?
Yes, your smartwatch is equipped with NFC. You can set up one of your credit cards to make payments from the wrist in the Google Pay watch app. Wear OS by Google devices work exclusively with Google Pay. Available countries for Google Pay can be found here.

How do I listen to and store music on my smartwatch?
To store music on your smartwatch, you must have a paid music subscription. Download the watch app for your preferred music service and log into a paid account. Follow the instructions in your chosen music app to download music directly to the smartwatch. Once downloaded, you can connect Bluetooth headphones to listen phone free at any time.

How do I use Bluetooth headphones with my smartwatch?
From the watch face, swipe down from the top of the screen. Tap the gear icon to access Settings. Tap Connectivity to access Bluetooth settings. Once in Bluetooth menu, select the headphones you want to pair with from the list.

Can my smartwatch track my sleep?
Sleep tracking is only available via third-party sleep tracking apps. Access and download third-party sleep tracking apps by visiting Google Play.

Does my smartwatch have a microphone and/or speaker?
Your smartwatch does not have a speaker, but it is equipped with a microphone. This means that you can ask questions or make commands into the microphone and your watch will provide read outs of responses, but cannot audibly answer your requests.

How do I enable my smartwatch screen to be always on?
Swipe down from the top of your watch screen, tap the gear icon to access Settings, then tap Display. Toggle on Always on screen. By default, this is automatically off to conserve battery life.

Are the watch straps interchangeable?
Yes, your smartwatch has interchangeable straps.

Why do I need to log into a Google account to fully access all the features on my smartwatch?
Logging into a Google account in the Wear OS by Google app unlocks full functionality for the best experience. This enables the following features on your smartwatch:

  • Google Assistant access
  • Enriched Google Fit experience
  • Google Play Store access
  • Syncs with Google Calendar
  • Syncs with Gmail

What can I use the Google Play Store for on my smartwatch?
The Google Play Store lets you download watch apps and watch faces to your smartwatch to expand and personalize your features to your lifestyle. You can search for apps and faces or check out top downloads and suggestions. Users must be paired to a G-mail account to download from the Google Play Store.

  • Make sure you are connected to Wi-Fi.
  • Open the watch app menu and launch Play Store.
  • Search for your favorite apps by voice or type, and follow the on-screen instructions to download.

How do I set up and use Google Assistant?
Press and hold the middle button on your smartwatch. Follow the prompts to set up Google Assistant. Once you’ve enabled Assistant, press and hold the middle button to ask questions or make commands at any time.

You can also access the proactive Google Assistant by swiping left to right on your watch face. This feed uses your Google account to provide you with smart suggestions throughout the day. You can see information such as your commute time, weather, and travel plans. Google Assistant will become more helpful over time as it gets to know you.

How do I set up “OK Google” voice activation for Google Assistant?
To turn on voice activation, press and hold the middle button, then swipe up from the ask screen and scroll past the suggestions to access Settings. Toggle on “Ok Google” detection for hands-free Assistant on the wrist.

How do I set up and use Google Pay?
Google Pay on Wear OS by Google is available in select markets.

Set up a Google Pay account to complete transactions right from the wrist. If you add a card to you watch, you won't need your phone to pay.

  • On your watch, open the Google Pay app.
  • Tap Get started.
  • Set a screen lock pin.

* This pin will be used with your smartwatch and Google Pay account. Your watch can only be used to pay while unlocked and on your wrist.

  • Tap “Add card” to add a payment method.
  • Follow the instructions to finish setup on your phone.

Note: At this time, you can't add a discount, loyalty, or rewards card to Google Pay on your watch.

Make a payment in a store

  • Open Google Pay.
  • Hold your watch over the contactless payment terminal until you hear a sound or feel vibration from your watch.
  • If asked, choose "Credit" regardless of your type of card.
  • For debit card transactions, you may have to enter a PIN. Use the PIN you set up with your bank.

Why does my smartwatch make me enter a pin?
Your smartwatch can identify when you remove the watch from your wrist, and asks for your PIN to re-access watch information and functionality. This is a security measure to prevent strangers from accessing your personal data if the watch has been recently removed from your wrist or stolen.

How do I set up and use Google Fit?
Google Fit will track your daily steps with or without a Google account. If logged in with a Gmail, Google Fit can track specific workouts, take heart rate readings, map exercise routes, track calories burned, and help you define and meet your fitness goals.

What are my Move Minutes and Heart Points based on?
Move Minutes tracks all of your activity, no matter what gets you moving. Your watch's accelerometer will continue to show your step count, but now it will also calculate the collective number of minutes you spend in motion during the day.

Heart Points gives you credit for activities that get your heart pumping harder. Your watch's accelerometer can also identify the difference between light and intense activity. Google Fit will award a Heart Point for each Move Minute that your watch identifies as moderately intense activity, and 2 points for highly intense activity. It is not based on heart rate readings.

How do I manually log exercise using Google Fit Workout?
Open the Fit Workout watch app from the menu, or tap the Running icon at the bottom of the screen in the Fit watch app. Select the workout type you want to track, then tap Start. Tap pause to take a break or end the workout. Your exercise history is available in the Fit watch app.

When exercising, make sure you wear your smartwatch higher and tighter above the wrist bone with the caseback flat against the skin to better capture heart rate readings. We recommend wearing a silicon strap for workout sessions. Loosen the device for all other uses as prolonged rubbing and pressure can irritate the skin.

How do I edit my daily step goal and other Google Fit settings?
The step goal is automatically set to 10,000 daily, but users can edit this at any time. Open the Fit watch app from the menu, then scroll down to settings. You can edit your goals and other Fit information here.

What stats are included in exercise histories?
Logged exercises track distance, heart rate, calories burned, and time/date. Your workout history is available by date and type in the Fit watch app.

Can I send my activity data to other apps?
No, you can only view your activity data.

How do I use Google Play Music on my smartwatch?

  • Open the Google Play Store on your smartwatch, then search for Google Play Music. Download the Play Music watch app. You must have a paid subscription to download music directly to your smartwatch.
  • Connect your smartwatch to Wi-Fi in the Connectivity section of Settings. Open Play Music, then make sure the Google account synced to your smartwatch is tied to a paid subscription. Tap the download icon next to songs, playlists, and albums you want to save to your smartwatch.
  • When the music is downloaded, you’ll see a check mark next to it. To delete a download, tap the check mark.
  • Connect to Bluetooth headphones in the Connectivity section of Settings, then play any of your downloaded music to enjoy songs phone free.

How long will my smartwatch battery last?
Your battery will last up to 24 hours, depending on usage.

How do I charge my smartwatch?
Please use the charger that was included in the smartwatch packaging. Do not use a USB hub, USB splitter, USB y-cable, battery pack or other peripheral device to charge. Place the charger on a flat surface in a well ventilated area that is not in direct sunlight.

Place your smartwatch directly on the charger. The magnetic charger has two pins that align with circular grooves in the caseback. Make sure your watch is charging by looking for a lightning bolt at the top of the watch face, or by swiping down to see a lightning bolt next to your battery percentage.

Even small amounts of sweat or moisture can cause corrosion of the electrical contacts when connected to a charger. Corrosion can prevent charging and data transfer. To prevent damage to your device:

  • Wipe the device using a damp cloth.
  • Wipe it dry.
  • Allow the device to dry completely before charging.

How long does it take to charge my battery?
Your smartwatch’s battery can charge to at least 80% in one hour.

How can I tell when my smartwatch is charging?
A lightning bolt will be visible on the watch screen. You can also swipe down to see a lightning bolt next to your battery percentage. Additionally, a circle indicator will appear on the screen show the percentage of charge.

I've placed the smartwatch onto the charger. Why do I not see the charging indicator on the display?
If the charging indicator (lightning bolt) is not visible, the charger does not detect the watch.

Try the following tips:

  • Reseat the watch on the charger.
  • Make sure the charger pins align with the caseback grooves.
  • Verify watch is seated snugly on charger with no gap.
  • Verify nothing is between charger and device, i.e. no dust, tape, etc.
  • Make sure the charger is getting power.
  • Try changing the charger power source, i.e. move to wall outlet from laptop.

Sometimes if the device gets too hot while charging, it will go into a thermal shutdown mode until it cools off and then, will continue charging once it is safe again. Try removing the device from the charger, wait for it to cool down, and place it on the charger again.

How do I conserve battery life?
To maximize the battery life of your watch, try the following tips:

CHANGE TO A BATTERY OPTIMIZED WATCH FACE: Some watch faces, especially those with animations or interactive abilities and brighter colors, use up more battery life than others.

ADJUST SCREEN BRIGHTNESS: The brighter your watch screen, the more battery your watch will use. Turn down your watch screen brightness to save more battery power. Swipe down, tap the gear icon to access Settings, then tap Display to adjust brightness.

TURN OFF NOTIFICATIONS YOU DON'T WANT: Turning off notifications can save your battery. Edit which alerts you receive in the Notifications section of the Wear OS by Google app.

TURN ON THEATER MODE: Turn off the display and notifications by turning Theater mode on temporarily. Swipe down from the top of your screen, then tap the watch icon to enable Theater Mode. Turn your screen back on by pressing the middle button.

AIRPLANE MODE: If your only interest is the time and functions that don’t require connectivity for updates, airplane mode lets you keep seeing what you care about most without draining your battery on other features. Swipe down, then tap the airplane.

My battery won’t charge past a certain percentage. How can I fix this?
Let the smartwatch run out of battery completely. Charge your smartwatch until the screen indicates charging is complete. After the watch is at 100% battery, press and hold the power button until the device restarts.

How do I make sure my smartwatch’s software is up to date? Launch Settings on your smartwatch, then open System. Tap About, then tap System updates. If your OS is on the most recent version, the screen will say System is up to date. If not, it will pull the latest version for you to initiate the update.

My smartwatch’s update download failed or is taking too long. How can I fix this?

  • Confirm watch is directly connected to a strong Wi-Fi network. You can add a network in the Connectivity section of Settings.
  • Turn off Bluetooth after connecting to Wi-Fi to prevent interference.
  • Make sure watch is charged to at least 50%.
  • Restart your watch.
  • Restart your phone.

My smartwatch keeps disconnecting when in bluetooth range of my phone. How can I fix this?

  • Make sure the phone is on.
  • Make sure there is a data or wifi connection on the phone.
  • Make sure the phone is not on airplane mode.
  • Make sure Bluetooth is turned on.
  • Make sure the app is open and the device shows as "Connected" in the app.
  • Open the app and tap on the device to reconnect if it shows "Disconnected."
  • If user has an iPhone, make sure the Wear OS by Google app is running in the background.
  • Make sure the phone has at least 70% charge.
  • Make sure the watch has at least 70% charge.
  • Make sure the watch is up to date.
  • Make sure the phone is running the most recent operating system in your phone’s settings.

How do I factory reset my device?
If you continuously encounter issues that aren’t solved by other troubleshooting methods, you may need to disconnect and reset your watch. Because a factory reset removes all previous settings and accounts, you will need to set up your watch again after resetting.

  • Swipe down from the top of your screen.
  • Tap Settings, then scroll down and tap System.
  • Tap Disconnect & reset, then tap the checkmark to confirm.
  • While the smartwatch resets, go into your phone’s Bluetooth settings and remove the device from your list.

How do I re-pair the same smartwatch with the app?
Once you’ve reset your device and removed it from your phone’s Bluetooth settings, you can re-pair it in the Wear OS by Google app. Open the top left menu and tap Connect a watch. This will take you back through the pairing and setup process.

I forgot the passcode I set to my smartwatch and am locked out. How do I fix this?
To regain access to your smartwatch, you will need to prompt a Factory Reset.

Follow these steps:

  • Enter an invalid passcode 3 times in a row. Wait 15 seconds.
  • Enter an invalid passcode again, another 3 times in a row. Wait 15 seconds.
  • Enter an invalid passcode for the last time, another 3 times in a row. Wait 15 seconds.
  • The watch will produce a pop-up card prompting a Factory Reset. Tap on the check mark, or Done, button. language
  • Once Factory Reset is complete, you will need to re-pair your smartwatch to your phone.
  • Remove the device name from Bluetooth cache before pairing in app.

How can I access the settings menu?
Open the Wear OS by Google app. Notifications, Calendar, and Advanced Settings can all be accessed and edited from the home screen. To access your watch settings, swipe from top to bottom on your watch face and tap the gear icon.

How can I edit my name?
Your name is based on your Google account settings. Change your name within your Google account on your phone or computer.

How can I change my password?
Your password is based on your Google account settings. Change your password within your Google account on your phone or computer.

How can I change the language of the Wear OS by Google app?
The language of the app is determined by the language set on your phone. Change the language settings on your smartphone to affect language on your smartwatch.

How is my personal data being used?
To learn more about how your data is being used, follow these steps:

  • Open the Wear OS by Google app, then open the menu in the top left corner.
  • iOS: Tap Privacy Policy to learn more about data usage.
  • Android: Tap About, then tap Privacy Policy.

What is the warranty on my smartwatch?
Your smartwatch has a 2-year limited warranty.

Google, Wear OS by Google, Google Play, Google Fit, Google Pay, Google Assistant, Google Calendar, Gmail, Android and Android Go Edition are trademarks of Google LLC.

App Store is a trademark of Apple, Inc.

Bluetooth is a trademark of Bluetooth SIG, Inc.

click here for international contact information for support with your Scallop Smartwatch 2.