item care & warranty

caring for handbags & small goods

keep your favorite kate spade new york handbag in tip-top condition with the right care.

classic nylon

a damp cloth and mild soap such as ivory soap or woolite should work to remove most dirt and stains simply by wiping. once the dirt has been lifted, be sure to wipe down the entire bag quickly in order to avoid getting water spots on the fabric. never immerse your fabric handbag in water since it will delaminate the inner lining, causing it to pucker. leather trim can also erode when immersed in water.

fabric

each fabric used in the design of kate spade new york handbags is carefully selected for its color, texture, durability, and beauty. please treat these fabrics with care to extend the life of your bag. we recommend warm water and mild soap on a clean cloth for removing most common stains. please be certain to thoroughly test an inconspicuous area prior to actual stain removal to avoid uncontrollable variations in material reaction. evening bags should be treated with extra special care as delicate fabrics should only be cleaned by dry cleaning specialists. never immerse your fabric handbag in water since it will delaminate the inner lining causing it to pucker. leather trim can also erode when immersed in water.

straw

our fabric and straw handbags are considered seasonal and do tend to wear more quickly. please refer to the care tag enclosed to help you keep it in tip-top condition. we suggest stowing your handbag away from direct sunlight and heat, stuffed with tissue and stored in its dust bag when not in use. try to avoid crowding your handbag when it is in storage to help maintain its shape, and to prevent delicate straws from breaking.

leather care

the leather used in the design of kate spade new york handbags is specially chosen from the finest tanneries in italy and asia. most of our leathers have been treated and are water and scratch resistant. should your handbag become wet, wipe gently dry with a soft cloth. for regular cleaning, a damp cloth and mild leather cream may be applied.

Caring for Shoes

keep your kate spade new york shoes looking new with these care instructions.

always store your footwear away from light and heat and protect them from rain and humidity.

leather

depending on the type of leather, specific sprays or creams can be used but we do not recommend any particular brands. customers should consult a local shoe repair shop or technician. however, for most leathers wiping (without undue pressure) with a dry cloth is sufficient.

suede

suede requires specific sprays to clean and project a soft (suede) brush is enough to eliminate dust or dirt.

caring for watches
caring for watches

kate spade new york watches are made of 100% solid stainless steel. stainless steel is hypoallergenic and a most durable material. the battery in your kate spade new york watch should last approximately 2 years.

battery replacement

when the battery expires, replace it as soon as possible to prevent any malfunction. in order to maintain the original pressure for water resistance, it is recommended that you do not attempt to change the watch battery yourself. doing so may reduce your water resistance and void your warranty. going to an unauthorized watch dealer may also void your warranty if changes are made. it is recommended to have your battery changed by metro service center.

can i adjust my metal watchband?

for all metal bracelets, special tools are required for proper removal of links to avoid damage to the pins that hold the links together. it is recommended that you visit your local jewelry and/or watch store to adjust your bracelet.

smartwatch set-up
Clothing Warranty

all of our apparel is seasonal, and we provide you with extra buttons or beads in case any go missing (be sure to keep them safely stored!). due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear. however, for any manufacturing defects within one year of purchase, please contact the shop where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.

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Handbags, baby bags, and wallet warranties

enjoy a one year warranty on our handbags, baby bags, and small goods. for any manufacturing defects within this timeframe, we are happy to assist!
we invite you to bring your item back to one of our shops. if you do not have a shop near you, please contact our customer service team in your region. if you choose to contact customer service via e-mail, please include:

  • style number (can be found on the white tag inside the product)
  • photos of the item clearly showing the problem
  • a copy of the proof of purchase (original receipt, pack slip, or credit card statement)

FIND A STORE

shoe warranties

enjoy a one year warranty on our footwear. for any manufacturing defects within this timeframe, we are happy to assist!
please contact the shop where you purchased the item. please have your original proof of purchase when you call, email or stop by. please note we are unable to repair damage caused by regular wear and tear.

FIND A STORE

Jewelry Warranty

we offer a one year warranty on all of our jewelry for damage caused by manufacturing defects. please contact the shop where you purchased the item and we will be happy to assist you. due to the delicate nature of our pieces, it’s best to store jewelry in their dust bags. please have your original proof of purchase when you call, email, or stop by.

FIND A STORE

Watch Warranties

kate spade new york timepiece is warranted to you, the original consumer, by kate spade new york to be free of defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase.

in north america:

our warranty covers only material and manufacturing defects including the hands, dial, and watch movement. if the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of fossil group services.

the limited warranty does not cover batteries, case, crystal, straps, gold-plating, scratches or any damages arising from normal wear, accidents, or water damage (unless marked water-resistant.) in addition, it does not cover issues from any alteration, service or repair performed by any party other than a kate spade new york authorized service center.

include completed repair form (please include one form per timepiece and keep a copy for your records).

include timepiece for repair.

include copy of proof of purchase or the completed warranty card for all warranty repairs. failure to include proof of purchase or warranty card will result in non-warranty repair costs.

visit https://services-us.fossilgroup.com/ to set up your repair. quotes, invoices, and repair status updates will be sent via e-mail.

we suggest you send your timepiece by insured, traceable means and properly packaged to protect against damage during transit. please do not send the product in the original packaging as the packaging will not be returned with the item. please be aware that fossil group services is not responsible for any impact / shipping damage or lost items that may occur during transit. please allow 2-4 weeks from the date your package is received.

shipping and labor charge is waived in california for repairs covered by the warranty.

for questions please contact our customer care representatives at info@fgservices.com

Eyewear (By Safilo) Warranty

we partner with safilo usa to produce kate spade new york eyewear. we are happy to assist with any manufacturing defects in materials or workmanship, as long as the frame is available.

in north america

please download the warranty form, and return the completed paperwork, frames, and a $15.00 processing fee to safilo and they will be happy to evaluate it for you.

please note, safilo usa will not assume responsibility for any items they do not have record of receiving, so be sure to use a trackable shipping method.

if you have questions, we invite you to email safilo directly at consumers@safilo.com. also, if damage is caused by regular wear and tear, charges may apply. (no worries thoughβ€”safilo will contact you for the green light before any work is performed).

internationally

for international, please contact your regional customer service center.

Lighting Warranty

we offer a one year manufacture defect warranty with intended use and proper care. please contact us for assistance at 866-999-5283.

regional customer service centers

if you have any questions about our product warranties, please contact our regional centers below to answer any questions! if you will be visiting your local kate spade new york store for assistance, please bring the original proof of purchase.

united states & canada
customer_care@katespade.com

china
customerservicechina@katespade.com

hong kong
customerservicehongkong@katespade.com

indonesia
customerserviceindonesia@katespade.com

japan
customerservicejapan@katespade.jp

malaysia
customerservicemalaysia@katespade.com

singapore
rchadwick@tapestry.com

the middle east
customerservicemiddleeast@katespade.com

uk & europe
customer_care@katespade.co.uk