our customer care center is experiencing a high volume of customer calls, and wait times may be longer than usual. we thank you for your continued patience and understanding.
sign into your account or enter your order number, email address and billing zip code, click here.
you'll be able to see order details and shipping information for all your orders. after your order ships, we'll email you with your tracking information. you'll also be able to see it in your order history.
orders are shipped on business days only. business days are monday-friday, excluding federal holidays within the united states. domestically, it usually takes 3 to 5 business days for ground delivery once the item is shipped.
please reference our customer care pages for more information on canada and international orders. for shipping costs, please visit our shipping and delivery page for details.
if you have an existing kate spade new york account, please log in here to view your order status. please be sure to check other email folders as the email may have been redirected. otherwise, we invite you to contact our customer care team at 866-999-5283 and we will be happy to assist you.
because we strive to get your order shipped as quickly as possible, we cannot cancel or change an order once placed as processing begins immediately.
we have extended our return policy to 30 days after we reopen stores for online purchases. only products purchased on katespade.com and shipped within the united states and canada may be returned to our online warehouse. items must be in new or unused condition with original hangtags and packaging attached. surprise sale, select promotions, customized items, and select items are considered final sale merchandise and cannot be returned online or in our shops. we do not accept returns for items shipped internationally. remember, return shipping within the united states is always free. you can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product. items purchased on katespade.com may be returned or exchanged at a kate spade new york retail shop, once our shops reopen. orders shipped to canada may not be returned to retail shops in the united states. we are unable to support exchanges through our online store.
due to temporary store closings, we have extended our returns policy to 30 days after we reopen stores for both in store and online purchases (this does not include customized items, and items must be in new or unused condition). thank you for your continued patience and understanding.
items purchased at our kate spade new york shops may not be returned to our online warehouse.
in light of continued efforts to slow the transmission of covid-19, we have extended store closures in north america and europe. the company will reassess store closure decisions on a bi-weekly basis.
while kate spade shops in the united states and canada remain temporarily closed, we now offer safe pickup and shopping services at select locations in accordance with the guidance of local governments and public health organizations. check your local store information here, and please call ahead to see if your store is offering this service.
select kate spade shops now offer safe pickup and shopping services. click here for faq.
in the case of items damaged during shipment, please immediately contact our customer care department at 866.999.5283. we will work with you to replace your item as fast as we can. if we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.
we will not charge your credit card until your item(s) have shipped. however, you may see an authorization hold from us when you place your order. if your order does not get processed or is canceled, the authorization hold will disappear in three to five business days.
you can view the status of your order here:
check your order status
please note, temporary authorization holds may expire, and you may no longer see it as a pending transaction. once your order ships, the card will be reauthorized and charged.
please visit your nearest kate spade store for assistance with warranty claim. at kate spade new york, we have extended our warranty policy an additional 3 months. we believe in all of our products and hope you are as delighted with them as we are. take a peek at our product warranties page here. if you will be visiting your local kate spade new york store for assistance when they reopen, please bring the original proof of purchase.
know it fits before it ships. answer a few easy questions and get your own personal fit rating & size in less than 60 seconds (and no measuring necessary!). you can access true fit from the product page for women's clothing and shoes. if you already have an account with true fit then your true fit rating and recommended size will automatically show on each product page for clothing and shoes. excludes swim and kids.
for assistance determining your size or to create your true fit account please click here.
for u.s., please visit our shipping methods and costs page. for canada, shipping methods and costs page. for international, international shipping methods and costs page.
we currently ship to all 50 united states, canada, apo/fpo addresses, and select u.s. territories (puerto rico, virgin islands, guam, marshal islands, american samoa, and micronesia), austria, and brazil. please note that we do not ship to freight forwarding services.
though infrequent, there are instances in which an item can become out of stock while an order clears through our system. rest assured, you will not be charged for this item. you may see an authorization hold on your account, which will drop off in 3-5 business days, depending on your financial institution.
only one promotion or coupon code may be applied to an order.
we accept Visa, Mastercard, American Express, Discover, and kate spade new york gift cards.
only one credit card may be used per transaction in combination with up to three kate spade new york gift cards. this includes bank-issued gift cards with a credit card logo.