kate spade new york timepiece is warranted to you, the original consumer, by kate spade new york to be free of defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase.
in north america:
enjoy a two year a 2-year limited warranty on our timepiece collection. our warranty covers only material and manufacturing defects including the hands, dial, and watch movement. if the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of metro service center. a return shipping fee will apply to all warranty service.
include completed repair form (attached here. please include one form per timepiece and keep a copy for your records).
include timepiece for repair.
include copy of proof of purchase or the completed warranty card for all warranty repairs. failure to include proof of purchase or warranty card will result in non-warranty repair costs.
quotes will be sent via e-mail (when provided) or by telephone when the repair charges exceed $100. (excludes shipping and labor).
please enclose full payment for repair by credit card, check or money order. check or money order must be made payable to: metro service center.
we suggest you send your timepiece by insured, traceable means and properly packaged to protect against damage during transit. please be aware that metro service center is not responsible for any impact / shipping damage or lost items that may occur during transit.
shipping and labor charge is waived in california for repairs covered by the warranty.
please do not send the product in the original packaging as the packaging will not be returned with the item.
for questions please contact our customer care representatives at 1.800.842.8621.
please allow 2-4 weeks from the date we receive your package.
the limited warranty does not cover batteries, case, crystal, straps, gold-plating, scratches or any damages arising from normal wear, accidents, or water damage (unless marked water-resistant.) in addition, it does not cover issues from any alteration, service or repair performed by any party other than a kate spade new york authorized service center.
if the repair is not covered by our warranty, or if your warranty has expired, the service and repair charges are listed on the watch repair form attached here.