Welcome to Customer Care

have a question or two about shopping at katespade.com? you're in the right place. use the links below to find complete information about orders, payment, shipping, and more.

our response & updates to covid-19: click here to learn more.

shipping & delivery

tracking your order

tracking your same day delivery order

united states shipping rates


shipping rules & restrictions

apo / fpo shipping rates

can i return online orders to retails and outlet shops?

international shipping rates

us po box shipping rates

us territories shipping rates

alaska / hawaii shipping rates

continental united states shipping rates

canadian shipping rates

shipping to multiple addresses

damaged or defective items

shipping destinations

same day delivery

in-store pickup

item care

care guide


gift wrap & messaging

gift registry

how to add gift wrap

compare gift cards

paying with a gift card

gift cards & e-cards

my account

sign in with a single click

create your account

how to reset your password

benefits of a kate spade new york account

join our mailing list


clothing warranty

additional product warranty questions

handbags, baby bags, and wallet warranties

watch warranties

beauty, odds & ends warranties

jewelry warranty

eyewear (by safilo) warranty

lighting warranty

shoe warranties


return online purchases

returning sale items

can i return online order to outlet shops?

returning ksny by lenox items

returning swimwear

returning by mail (u.s.)

returning by mail (canada)

returning furniture or lighting

international returns

returning personalized items

returning legwear and fragrance

shopping & ordering

buying an e-gift card

paying with a credit or debit card

make it mine how-to

paying with paypal

klarna FAQ

how to use a promo code

canceling or changing an order

buying a gift card

item availability

women's clothing sizes

true fit

find a shop

price adjustments

how to check your order status


refunds & credits

shoe sizes

using multiple payment methods

sales tax

surprise sale

what is your return policy on surprise sale items?

what is the quantity limit per order?

can i use my international credit card for purchasers?

is gift wrap available on surprise sale orders?

how long will it take for my order to process?

can i cancel my order?

i noticed a charge on my card, but my order did not go through, what should i do?

what if i didn't receive an order confirmation?

can you ship internationally?

what is your surprise sale?

what is debuted on date?