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Welcome to Customer Care
have a question or two about shopping at katespade.com? you're in the right place. use the links below to find complete information about orders, payment, shipping, and more.
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shipping & delivery
tracking your same day delivery order
can i return online orders to retails and outlet shops?
alaska / hawaii shipping rates
continental united states shipping rates
shipping to multiple addresses
item care
caring for handbags & small goods
gifts
my account
benefits of a kate spade new york account
warranties
additional product warranty questions
handbags, baby bags, and wallet warranties
returns
can i return online order to outlet shops?
returning furniture or lighting
returning legwear and fragrance
shopping & ordering
paying with a credit or debit card
canceling or changing an order
how to check your order status
using multiple payment methods
surprise sale
what is your return policy on surprise sale items?
what is the quantity limit per order?
can i use my international credit card for purchasers?
is gift wrap available on surprise sale orders?
how long will it take for my order to process?
i noticed a charge on my card, but my order did not go through, what should i do?