|shipping & returns
most purchases in the US are shipped from our distribution center by UPS to arrive in your home within 5-7 business days of placing your order.
delivery restrictions may apply for select products. your shipping options will be listed during checkout. because we strive to ship your order as quickly as possible, we cannot cancel or change an order as processing begins immediately.
enjoy free shipping and free returns to all 50 states for most items. additional expedited delivery options are available.
for full US and international shipping guidelines:
SEE SHIPPING METHODS & COSTS>
if for any reason you are not happy with your purchase, you may return full-price item(s) within 30 days of purchase and sale item(s) within 14 days of purchase. returned items must be unused, unworn and in good condition with original hangtags and packaging attached. items shipped internationally are considered final sale.
please note that we cannot accept returns on monogrammed/personalized items, furniture, lighting and rugs, or on items damaged through normal wear and tear. we also cannot accept returns of final-sale items.
SEE RETURN POLICY>
HOME SHIPPING & RETURNS BASICS
available items shipping standard home will deliver within 1-2 weeks. for items shipping via white glove we will call to schedule a delivery date and time once the piece is ready to ship. our white glove delivery service will deliver and set up the product in the chosen place
our white glove delivery charge is $199 for all furniture pieces. items shipping standard home or white glove delivery will incur an additional a handling surcharge. surcharges are listed at checkout and on the product pages. they range from $10-$150.
we are unable to accept returns or exchanges for rugs, lighting and furniture pieces.
available 9 am et
to 10 pm et
... or call us 24/7 at: