returns

RETURN RULES

  • our return time frame has been extended for the holiday. qualifying returns will be accepted through january 21st, 2017 for all non-final sale items purchased between november 4 and december 25 .
  • we accept returns of product shipped within the united states and canada only. when returning your purchase within the united states, return shipping to our online store is free if you use the prepaid return label that is attached to your packing slip.
  • furniture, rugs, and lighting are considered final sale and cannot be returned. we carefully inspect each furniture, rug, and lighting item prior to shipment. we also require your inspection and signature upon delivery of furniture and rugs to ensure it is in perfect condition.
  • styles personalized through our monogramming program are final sale and cannot be returned or exchanged.
  • we do not accept returns for items shipped internationally.
  • returns of full-price merchandise must be made within 30 days of purchase.
  • returns on sale merchandise must be made within 14 days of purchase.
  • final sale merchandise—including merchandise discounted by 50% or more before promo codes are calculated—cannot be returned.
  • products must be unused, unworn, and in good condition with original hangtags and packaging attached. all original packaging must be intact.
  • all legwear, lipsticks and lip crayons removed from packaging, as well as fragrance rollerballsare final sale only and cannot be returned online or in our retail shops.
  • unworn swimwear may only be returned with original hangtags attached and with original liner intact. price adjustments will be honored within 7 days of the original purchase date and will be refunded in the original form of payment.
  • only items purchased through katespade.com may be returned to our online warehouse. items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase. items purchased on katespade.com may be returned or exchanged at a kate spade new york retail shop. orders shipped to canada may not be returned to retail shops in the united states.
  • items purchased on katespade.com may not be returned to any kate spade new york outlet shops. we do not support returns, reships, or re-credits for items shipped internationally.
  • surprise sale and select promotions are considered final sale merchandise and cannot be returned online or in our shops.

RETURN RESTRICTIONS

  • we do not accept returns for items shipped outside of the united states or canada. we are unable to support exchanges through our online store.
  • we do not accept returns for furniture, lighting, rugs or any item shipped with white glove delivery.
  • styles personalized through our monogramming program are final sale and cannot be returned or exchanged.
  • if you choose to return or exchange your online purchase to a kate spade retail shop, you must present the original packing slip. without your packing slip, you will be offered an exchange or merchandise credit for the current selling price of the item.
  • in the case of items damaged during shipment, please contact our customer care team immediately at 866.999.5283.
  • kate spade new york by lenox items may only be returned to our online warehouse. these items may not be returned to our at kate spade new york retail shops.
  • returns for purchases made at the disney springs location using a MagicBand will be refunded at your request at your nearest kate spade new york location.
  1. complete the returns section of the original packing slip.
    if you are returning an item that was shipped to you as a gift with a gift packing slip (you'll be able to tell by it having encoded prices), you may choose to receive an e-gift card containing your refunded amount. in order to do so, you must include your email address in the returns area of the packing slip.
  2. pack the item securely in the original package (whenever possible).
  3. enclose the returns portion of the original packing slip with the item. be sure to keep a copy of the packing slip for your records.
  4. attach the free pre-paid return label that you received with your packing slip.
    • if you are returning a kate spade new york by lenox item contact us at 866.999.5283.
    • if you have misplaced your free return label, contact us at 866.999.5283.
    • we cannot accept c.o.d deliveries.
    • you can expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product.
    • we recommend that you use ups or insured parcel post for your return and note the tracking number from your return to ensure that the package arrives at the warehouse.

RETURNS FOR ORDERS SHIPPED FROM CANADA

  1. complete the returns section of the original packing slip.
    if you are returning an item that was shipped to you as a gift with a gift packing slip (encoded prices), you may choose to receive an e-gift card containing your refunded amount. in order to do so, you must include your email address in the returns area of the packing slip.
  2. pack the item securely in the original package (whenever possible).
  3. enclose the returns portion of the original packing slip with the item. be sure to keep a copy of the packing slip for your records.

    we recommend that you send your return via an insured shipping service.

    we cannot accept c.o.d. deliveries

    ship the return package to:
    Landmark Global
    4240 Harvester Rd Unit 2
    Burlington, ON L7L0E8

INTERNATIONAL RETURNS

we do not accept returns for items shipped outside of the united states and canada.

for questions about your international order please contact us at customercare@katespade.com or call us at 610.491.2028.

RETURNS OR EXCHANGES AT A KATE SPADE NEW YORK RETAIL SHOP

kate spade new york shops in the united states only accept returns from orders shipped within the united states.

  1. complete the returns section of the original packing slip and bring that with you to the shop.
  2. take the item and original packing slip to any kate spade retail shop. find the nearest kate spade new york retail shop by using our store locator.
  3. the shop associate will help you to exchange your purchase or to process your return and issue you a credit. please allow 30 days for the credit to appear on your billing statement.

    kate spade new york by lenox items may only be returned to our online store. these items may not be returned to our kate spade new york retail shops.

PRICE ADJUSTMENTS

to receive a price adjustment for eligible items, either call us at 866.999.5283 or visit your local kate spade new york retail shop. when visiting a shop, be sure to present your original packing slip.

  • you can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. your refund will include the cost of the item, plus any applicable sales tax.
  • shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part.
  • gifting charges are non-refundable.
  • gift cards / e-gift cards will be refunded as first method of payment on all refunds where the order involved use of gift card or e-gift card.
  • if you are returning an item that was shipped to you as a gift with a gift packing slip (you’ll be able to tell by it having encoded prices), you may choose to receive an e-gift card containing your refunded amount.

in the case of items damaged during shipment, please immediately contact our customer care department at 866.999.5283. we will work with you to replace your item as fast as we can. if we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.

at kate spade new york, we believe in all of our products and hope you are as delighted with them as we are. take a peek at our global product warranties below. if you have any questions, please contact our regional centers below to answer any questions! if you will be visiting your local kate spade new york store for assistance, please bring the original proof of purchase.

REGION EMAIL
united states & canada customerservice@katespade.com
china customerservicechina@katespade.com
hong kong customerservicehongkong@katespade.com
indonesia customerserviceindonesia@katespade.com
japan customerservicejapan@katespade.jp
malaysia customerservicemalaysia@katespade.com
singapore help@katespade.sg
the middle east customerservicemiddleeast@katespade.com
uk & europe customer_care@katespade.eu

don't see your country listed here? please contact us via email customerservice@katespade.com.

*unfortunately, we are unable to assist with purchases made from non authorized retailers.

*we're sorry! we cannot offer these accommodations in brazil. for inquiries, please contact our kate spade south america office.

*we're sorry! we cannot offer these accommodations in china. for inquiries, please contact our kate spade china office.

HANDBAGS, BABY BAGS AND WALLETS

enjoy a one year warranty on our handbags, baby bags, and small goods. for any manufacturing defects within this timeframe, repairs are on us (our apologies!). we invite you to bring your handbag back to one of our shops (click here for store locations). if you do not have a shop near you, please contact customer service team in your region. if you choose to contact customer service via e-mail, please include:

  • the style number (can be found on the white tag inside the product)
  • photos of the item clearly showing the problem
  • a copy of the proof of purchase (original receipt, pack slip, or credit card statement)

CLOTHING

all of our apparel is seasonal, and we provide you with extra buttons or beads in case any go missing (be sure to keep them safely stored!). due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear. however, for any manufacturing defects within one year of purchase, please contact the shop (click here for store locations) where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.

SHOES

we are unable to repair damage caused by regular wear and tear. however, if your recent footwear purchase has a manufacturing defect in materials or workmanship, please contact the shop (click here for store locations) where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.

JEWELRY

we offer a one year warranty on all of our jewelry for damage caused by manufacturing defects. please contact the shop (click here for store locations) where you purchased the item and we will be happy to assist you. due to the delicate nature of our pieces, it’s best to store jewelry in their dust bags. please have your original proof of purchase when you call, email or stop by.

WATCHES

kate spade new york timepiece is warranted to you, the original consumer, by kate spade new york to be free of defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase.

in north america:
enjoy a two year a 2-year limited warranty on our timepiece collection. our warranty covers only material and manufacturing defects including the hands, dial, and watch movement. if the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of metro service center. a return shipping fee will apply to all warranty service.

  • include completed repair form (attached here. please include one form per timepiece and keep a copy for your records).
  • include timepiece for repair.
  • include copy of proof of purchase or the completed warranty card for all warranty repairs. failure to include proof of purchase or warranty card will result in non-warranty repair costs.
  • quotes will be sent via e-mail (when provided) or by telephone when the repair charges exceed $100. (excludes shipping and labor).
  • please enclose full payment for repair by credit card, check or money order. check or money order must be made payable to: metro service center.
  • we suggest you send your timepiece by insured, traceable means and properly packaged to protect against damage during transit. please be aware that metro service center is not responsible for any impact / shipping damage or lost items that may occur during transit.
  • shipping and labor charge is waived in california for repairs covered by the warranty.
  • please do not send the product in the original packaging as the packaging will not be returned with the item.
  • for questions please contact our customer care representatives at 1.800.842.8621.
  • please allow 2-4 weeks from the date we receive your package.

the limited warranty does not cover batteries, case, crystal, straps, gold-plating, scratches or any damages arising from normal wear, accidents, or water damage (unless marked water-resistant.) in addition, it does not cover issues from any alteration, service or repair performed by any party other than a kate spade new york authorized service center.

if the repair is not covered by our warranty, or if your warranty has expired, the service and repair charges are listed on the watch repair form attached here.

WEARABLE TECH

kate spade new york tracker is warranted to you, the original consumer, by kate spade new york to be free of defects in materials and workmanship under normal use for a period of two years from the date of purchase.

in north america:
enjoy a two year limited warranty on our tracker collection. our warranty covers only material and manufacturing defects.

to obtain service under this warranty please contact us at:

REGION PHONE EMAIL
united states 855-322-6480 katespadenewyorkconnected@wearablessupport.com
australia 61285203942 katespadenewyorkconnected@wearablessupport.com
canada 855-322-6479 katespadenewyorkconnected@wearablessupport.com
japan 81345783366 katespadenewyorkconnected@wearablessupport.com
new zealand katespadenewyorkconnected@wearablessupport.com
united kingdom 442038685987 katespadenewyorkconnected@wearablessupport.com

if we are unable to fix the issue over the phone we will replace.

what is not covered?

  • kate spade does not warrant that the operation of the product will be uninterrupted or error-free. kate spade is not responsible for damage arising from failure to follow instructions relating to the product’s use.
  • periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage.
  • kate spade does not warrant cases or crystals.
  • kate spade does not warrant bracelets or straps.
  • only rechargeable batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty. non-rechargeable batteries are not covered under this limited warranty.
  • this limited warranty does not cover software embedded in the product and the services provided by kate spade to owners of the product. refer to the license agreement accompanying the software and the kate spade services terms of use for details of your rights with respect to their use.
  • defects or damages that result from:
    • improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks or scratches, etc.) to the surface of the product resulting from misuse;
    • contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food;
    • use of the product for commercial purposes or subjecting the product to abnormal usage or conditions; or
    • other acts which are not the fault of kate spade, are excluded from coverage.
  • defects or damage that result from the use of non-kate spade branded or certified products, accessories or software or other peripheral equipment are excluded from coverage.
  • products that are not purchased from an authorized kate spade retailer are excluded from coverage.
  • product with:
    • serial numbers or production date codes or other tracking marks that have been removed, altered or obliterated;
    • broken seals or that show evidence of tampering or access by non-authorized dealers or repair centers; are excluded from coverage.
  • products that are not purchased from an authorized kate spade retailer are excluded from coverage.
  • defects, damages, or the failure of products due to any communication service or signal you may subscribe to or use with the products is excluded from coverage.

EYEWEAR (BY SAFILO)

in north america: we partner with safilo usa to produce kate spade new york eyewear. we are happy to assist with any manufacturing defects in materials or workmanship, as long as the frame is available. please download the warranty form here, and return the completed paperwork, frames, and a $15.00 processing fee to safilo and they will be happy to evaluate it for you. please note, safilo usa will not assume responsibility for any items they do not have record of receiving, so be sure to use a traceable shipping method. if you have questions, we invite you to email safilo directly at consumers@safilo.com. also, if damage is caused by regular wear and tear, charges may apply. (no worries though—safilo will contact you for the green light before any work is performed).

for international, please contact your regional customer service center listed above.

BEAUTY, ODDS & ENDS

please contact the shop (click here for store locations) where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.

KATE SPADE NEW YORK BY LENOX

in north america: we partner with lenox to produce kate spade new york fine china, dinnerware, glassware, and select products. if your item is defective, lenox will be happy to replace it for you. we also know that accidents happen, so lenox will replace any broken items that are in-stock for 50% off the current retail price (plus taxes, shipping and handling), good from the date you registered the product. we invite you to contact the lenox consumer service department at 1-800-635-3669 or visit their web site at www.lenox.com for more information.

FURNITURE

we offer a one year manufacture defect warranty on frame, spring and cushion (excludes fabric). normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time. these are normal conditions and are not considered manufacturers' defects. please contact us for assistance at 866-999-5283.

RUGS

we offer a one year manufacture defect warranty on every rug. normal wear and tear or damage from daily use is not covered in the warranty. we may repair or replace items with manufacture defects at our discretion without charge.  please contact us for assistance at 866-999-5283.

LIGHTING

we offer a one year manufactor defect warranty on lighting with intended use and proper care. normal wear and tear or damage from daily use is not covered in the warranty. please contact us for assistance at 866-999-5283.

for international, please contact your regional customer service center listed above.

PRODUCTS OUTSIDE OF WARRANTY

if you need a handbag or small good repair outside of our warranties, we invite you to contact our go-to repair shop in the united states, rago brothers. they restore all kate spade new york handbags, shoes and small goods. please visit their website at www.ragobrothers.com to make arrangements. for other regions, please contact your regional customer service center, or visit the nearest kate spade new york store and we will be happy to help you locate a repair facility.

for questions about merchandise purchased outside of your home country, please refer to our international service policies (click here, for international service policies).