Return online purchases
we accept returns of products purchased online and shipped within the united states and canada only. when returning your purchase within the united states, return shipping to our online store is free if you use the prepaid return label that is attached to your packing slip. we do not accept returns for items shipped outside of the united states or canada. we are unable to support exchanges through our online store.
only items purchased through katespade.com may be returned to our online warehouse. items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase. items purchased on katespade.com may be returned or exchanged at a kate spade new york retail shop. orders shipped to canada may not be returned to retail shops in the united states.
returns of full-price merchandise must be made within 30 days of purchase.
returns on sale merchandise must be made within 14 days of purchase.