Returning by mail (U.S.)
we accept returns of unused, unworn products with original hangtags and packaging attached. returning eligible items by mail is free with our prepaid label.
complete the returns section of the original packing slip. if you are returning a gift, include your email address in the returns area of the gift packing slip.
pack your items and packing slip. pack them securely, in the original package if possible. keep the non-returns portion of the packing slip for your records.
affix the prepaid shipping label to the package. make sure no other tracking labels are showing. if you have misplaced your free return label, contact us at 866-999-5283.
ship it back.
we recommend that you use ups or insured parcel post. note the tracking number for your records.
returns of full-price merchandise must be made within 30 days of purchase.
returns on sale merchandise must be made within 14 days of purchase.
you can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product.
if you are returning an item that was shipped to you as a gift with a gift packing slip (you’ll be able to tell by it having encoded prices), you may choose to receive an e-gift card containing your refunded amount.
note: we do not accept c.o.d. deliveries.