Returning by mail (Canada)
we accept returns of unused, unworn products with original hangtags and packaging attached. returning eligible items is easy.
let us know what you're returning.
complete the returns section of the original packing slip. if you are returning a gift, include your email address in the returns area of the gift packing slip.
pack your items
pack them securely, in the original package if possible. keep the non-returns portion of the packing slip for your records.
ship it back
when you’re ready to ship your return, please send via an insured shipping service to:
kate spade new york
attn: returns processing
4240 harvester rd
burlington, on l7l 0e8
returns of full-price merchandise must be made within 30 days of purchase.
returns on sale merchandise must be made within 14 days of purchase.
you can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product.
if you are returning an item that was shipped to you as a gift with a gift packing slip (you’ll be able to tell by it having encoded prices), you may choose to receive an e-gift card containing your refunded amount.
note: we do not accept c.o.d. deliveries or exchanges.