shopping & ordering
create your account
opening an account at katespade.com is easy. simply click “join” at the top of our page or create an account during the checkout process.
securely save your addresses and billing information for super-fast checkout.
using one of our preferred social networks signing into your account is as easy as clicking a button. once you've linked your katespade.com account to one of our preferred social networks, you can choose that network to sign in.
receive important information regarding your purchase and track your order up to the moment it arrives. you may also view or print the details of all your past orders.
let other shoppers know how much you enjoy your kate spade new york purchases. with an account, you can join the conversation and add ratings and reviews.
save for later
on katespade.com you can save items to your wish list or gift registry to keep track of the kate spade new york items you can’t wait to have. gather together the items you want to remember for later or share with friends.
stores near you
find your closest store quickly. go to your account page to see the closest stores to your primary address. of course, you can always use our store locator to find more stores!
news and exclusive offers
sign up to receive email updates on new product announcements, gift ideas, special promotions, sales, and more.
we'll email you a temporary password and instructions to reset your password.
RESET YOUR PASSWORD
canceling or changing an order
because we strive to get your order shipped as quickly as possible, we cannot cancel or change an order once placed as processing begins immediately.
paying with a credit or debit card
we accept the following credit cards issued in the united states and select other countries: visa, mastercard, american express, discover
we accept credit cards issued in the united states and the following select countries: afghanistan, angola, central african republic, cote d'ivoire, cuba, ghana, iran, iraq, democratic people's republic of korea, liberia, libya, myanmar, nigeria, sierra leone, somalia, sudan, syria, yugoslavia
credit card authorization
at the time you purchase, we preauthorize your order amount. this may result in a temporary hold on these funds in your account. for debit cards, these funds may remain in your account but be temporarily unavailable to use. for credit cards, you won't be charged but the amount may be temporarily deducted from your available line of credit. this authorization will be removed within 48 hours of your items being shipped.
we'll only charge you when your order ships. if your order is sent in multiple shipments, you will be charged per shipment.
your bank controls the timing of authorizations and payments from your account. for details, check with your bank.
for your security, your billing name, address, and phone number must match that of the credit card used for payment. we reserve the right to cancel any order that does not match these criteria.
paying with paypal
you can use paypal to pay for your order on katespade.com. paypal enables you to securely send payments online with your credit card, debit card, bank account, or paypal account balance. your credit card and bank numbers are never seen by us, plus you're 100% protected against unauthorized payments sent from your account. paypal customer service representatives are available to assist you at 1-888-221-1161.
paying with klarna
what is klarna?
klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. the first payment will be taken from your credit or debit card when your order is shipped. the remaining three payments will be automatically charged to your card 14, 28, and 42 days later. to use klarna to pay for your purchase, choose klarna in the checkout.
how do I pay with Klarna?
if your purchase is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. after your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a email notification once the payment has been processed. you will be informed ahead of time before the next payments.
what are the conditions to sign up? to sign up, you will need:
1. A US-issued debit or credit card. Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover). Please note, prepaid cards are not accepted.
2. To be 18 years of age or over
3. An SMS-capable phone number
4. A US residential address
what purchases are eligible for Klarna?
purchases greater than or equal to $35 or less than or equal to $2500 are eligible for Klarna.
how do I return items that have been paid for with Klarna?
we are unable to offer refunds in-store for orders paid through Klarna. for refunds on these orders, full-priced items must be returned to kate spade new york's distribution facility within 30 days of purchase and sale-priced items within 14 days of purchase (see below for shipping address). returns are not accepted for surprise sale purchases as they are final sale.
Kate Spade New York
Attn: Returns Processing
40 Logistics Blvd.
Walton, KY 41094
once kate spade new york has received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. with a full return, Klarna shall refund any payments collected and cancel any future scheduled payments. you are always able to monitor the status of your order in the Klarna app.
can I pay before the due date?
yes. if you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select “Pay off early”.
will I still be charged if my order is cancelled?
no. if your order is cancelled, you will not be charged.
my email address is not correct. how can I change it?
you can reach Klarna customer service anytime by calling 844-KLARNA1 (844-552-7621) or you can live chat with Klarna’s customer service agents 24/7 to request that your contact details be updated. please quote your statement number if you have received a statement by post. https://www.klarna.com/us/customer-service/.
will this affect my credit score?
when you choose to pay over four (4) interest-free payments, Klarna may perform a soft credit check. this type of credit check will not impact your credit score.
can a kate spade new york gift card be used with Klarna?
yes. kate spade new york gift cards can be used with a Klarna purchase. if you use your kate spade new york gift card and still have a remaining balance, you can use Klarna to cover the remainder.
can I use Klarna in kate spade new york stores?
you can setup Apple Pay or Google Pay for the Klarna digital credit card created on the Klarna app. for the stores accepting Apple Pay or Google Pay, the Klarna payment will be no different from any other contactless payment.
how can I reach Klarna?
you can reach Klarna customer service anytime by calling 844-KLARNA1 (844-552-7621), or download the Klarna app to manage your payments directly. https://www.klarna.com/us/customer-service/.
using multiple payment methods
you can pay for your purchase with a combination of payment methods, such as combining a promotion, up to 3 kate spade new york gift cards, and a credit card.
only one credit card may be used per transaction. this includes bank-issued gift cards with a credit card logo, such as american express gift cards.
if you paid for part of your order with a gift card and are returning it for a refund, we will refund to the gift card before refunding to another form of payment.
how to use a promo code
add items to your bag and view your bag.
click the "apply a promo code +" button. enter your code and select "apply." if your discount qualifies, it will be displayed in your shopping bag and in your order summary throughout the checkout process.
proceed to checkout to complete your order.
if you didn't apply the code in when you were viewing your bag, you can also apply a promo code during checkout. in the payment section, check the "apply a gift card or promo code" box. then enter your promo code and select "apply."
tax charges are based on state and local tax laws and rates for your delivery address and is calculated at checkout.
where required, tax is also applied to shipping and handling.
we do not charge sales tax on the purchase of gift cards or e-gift cards.
however, items paid for with gift cards or e-gift cards will be charged applicable sales tax.