the status of your order is updated regularly on katespade.com. to find your order status, visit the order history page of the "my account" section of katespade.com. here you will find detailed information about current and past orders. once your order is shipped, your tracking number(s) will be displayed when available. if you’ve chosen to pick up your order in store, the status will be displayed along with the shop hours and contact information.
we will also keep you up to date about the status of your order by email. for more information on the email messages you may receive, see below section titled "emails about your order."
please note if you ordered more than one item for white glove delivery, it will not ship until all items on the order are available to ship.
for information on tracking your order with the shipping carrier, click here. if you have further questions about your order, please contact us at 866.999.5283. if you have further questions about your pick-up order, please contact the shop at the phone number provided in your order status.
because we strive to get your order shipped as quickly as possible, we cannot cancel or change an order once placed as processing begins immediately.
kate spade new york is pleased to offer flat rate shipping for most shipping services. at checkout, you will be prompted to choose a shipping method for your items(s). different shipping methods are available depending on the item(s) you wish to purchase and the location to which the items will be delivered. each shipping method has its own restrictions and charges that will be applied to your order. please note, some items may offer only one shipping method. as you update your shipping method choices, your order total will adjust accordingly.
most items can ship with ground, 2-day and next day delivery.
furniture pieces ship via white glove delivery. white glove delivery to po boxes, alaska, hawaii and internationally is not available at this time.
there are some delivery restrictions for select product. all available shipping options will be listed in check-out or for more information on shipping methods, click here.
because we want to ensure these special pieces arrive to your home safely and in perfect condition, select home items are only available to ship with white glove delivery and within the continental united states.
once a delivery date and time is scheduled to your liking, delivery will be made to your chosen room, the item will be fully unwrapped and positioned at your discretion. all packaging will be removed from your home.
all products on your white glove order will ship together once they are all ready for shipment.
orders are shipped on business days only. business days are monday-friday, excluding federal holidays within the united states.*
domestically, it usually takes 3-6 business days for ground delivery once the item is shipped. for white glove delivery please allow 1-2 weeks to process before being contacted to schedule delivery.
please reference our customer care pages for more information on canada and international orders.
*for in-store pick-up orders, please see the below question titled "when will my pick-up order be ready?"
items that are available for pick-up in our shops are noted on the product pages. once you’ve chosen your local shop and proceeded through check out, we will email you when the order is ready to be picked up.
to pick up you order in the shop, please ask any store associate to assist you or ask for the store manager.
products must be unused, unworn, and in good condition with original hangtags and packaging attached. returns of full-price merchandise must be made within 30 days of purchase. returns on sale merchandise must be made within 14 days of purchase. surprise sale, select promotions, and select items that are considered final sale merchandise cannot be returned online or in our shops. we do not accept returns for items shipped internationally.
returns for pick-up orders must be brought to the pick-up shop or returned to katespade.com using the return label printed on your packing slip.
you can reference our customer care pages for a full list of return rules and restrictions.
in the case of items damaged during shipment, please immediately contact our customer care department at 866.999.5283. we will work with you to replace your item as fast as we can. if we are able to locate a replacement, we will send it to you at no charge, and will ask you to return the damaged/defective item to us using our free return service.
if you need repairs outside of our warranties, we invite you to contact our go-to repair shop in the united states, rago brothers. they restore all kate spade new york handbags, shoes and small goods. please visit their website at www.ragobrothers.com to make arrangements. for other regions, please contact your regional customer service center, or visit the nearest kate spade new york store and we will be happy to help you locate a repair facility.
at kate spade new york, we believe in all of our products and hope you are as delighted with them as we are. take a peek at our global product warranties. if you have any questions, please contact our regional centers below to answer any questions! if you will be visiting your local kate spade new york store for assistance, please bring the original proof of purchase. Click here for full list of warranties.
know it fits before it ships. answer a few easy questions and get your own personal fit rating & size in less than 60 seconds (and no measuring necessary!). you can access true fit from the product page for women's clothing and shoes. if you already have an account with true fit then your true fit rating and recommended size will automatically show on each product page for clothing and shoes. excludes swim and kids.
for a complete guide to all product please click here.
once your order is placed, we will update you with:
this email confirms that we have received your order and includes your order number. keep this email for your records
this email confirms that your order has shipped and typically contains carrier tracking information. if you have chosen to ship to multiple shipping addresses or if your order contains certain items, you may receive multiple shipment confirmation emails depending on when each shipment leaves our distribution center.
important notices about your order
there are various reasons for this email message (for example: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order, or payment verification). should you receive a notice like this, please call a customer care specialist at 866.999.5283 immediately so that we may assist you.
if you have placed a pre-order for an item, we will notify you should the expected shipping day change, or if the item does not come into stock in a reasonable amount of time.
once your order is placed, we will update you with:
the following emails may be sent for pick-up orders:
pick up ready notification
pick up reminder
pick up confirmation
pick up order cancellation