holiday faq

when do i need to place my order to ensure i receive it on or before christmas and how much will it cost?

shipping to the u.s. (all 50 states)

standard ground

12/19 at 11pm est

3-5 business days

two-day

12/22 at 8pm est

2 business days

next day

12/23 at 8pm est

1 business day

continental u.s. free $20 $30
alaska/hawaii n/a free $30
apo/fpo n/a n/a n/a
po boxes n/a n/a n/a
*u.s. territories n/a n/a n/a

*puerto rico, virgin islands, guam, marshall islands, american samoa, and micronesia

shipping to canada

standard ground

12/9 at 11pm est

3-6 business days

express

12/16 at 8pm est

2 business days

canada $10 $20
canada p.o. box n/a n/a

international

express

12/10 at 1pm est

4-6 business days

austria $35
brazil $35

what is your holiday return policy?

new, unused merchandise purchased between 10/05/21 and 12/25/21 may be returned through 01/17/22.

final sale merchandise—including merchandise discounted by 50% or more before promo codes are calculated—cannot be returned.

all other return policy conditions still apply.

can my order be gift wrapped?

yes, gift wrapping and gift messaging are available at katespade.com for $6 per item. please allow an additional 4 business days for your gift-wrapped item to ship. once the item is ready, it will ship via the shipping method selected in checkout.

can i use more than one promotion code on my order?

only one promotion or coupon code may be applied to an order.

how can i check the status of my order?

sign into your account or enter your order number, email address and billing zip code, click here.

you'll be able to see order details and shipping information for all your orders. after your order ships, we'll email you with your tracking information. you'll also be able to see it in your order history.

how long will it take my order to arrive?

orders are shipped on business days only. business days are monday-friday, excluding federal holidays within the united states. domestically, it usually takes 3 to 8 business days for ground delivery once the item is shipped.

i didn’t receive an order confirmation?

if you have an existing kate spade new york account, please log in here to view your order status. please be sure to check other email folders as the email may have been redirected. otherwise, we invite you to contact our customer care team at 866-999-5283 and we will be happy to assist you.

can i change or cancel my order?

because we strive to get your order shipped as quickly as possible, we cannot cancel or change an order once placed as processing begins immediately.

how do i return an order i received as a gift?

we accept returns of unused, unworn products with original hangtags and packaging attached. returning eligible items by mail is free for u.s. with our prepaid label. see return instructions below.

step 1
complete the returns section of the original packing slip. make sure to include your email address in the returns area of the gift packing slip.

step 2
pack your items and packing slip. pack them securely, in the original package if possible. keep the non-returns portion of the packing slip for your records.

step 3
affix the prepaid shipping label to the package. make sure no other tracking labels are showing. if you have misplaced your free return label, contact us at 866-999-5283.

step 4
ship it back.

we recommend that you use ups or insured parcel post. note the tracking number for your records.

if you are returning an item that was shipped to you as a gift with a gift packing slip (you’ll be able to tell by it having encoded prices), you may choose to receive an e-gift card containing your refunded amount. you can expect a refund within 30 days of us receiving your returned product.

note: we do not accept c.o.d. deliveries.

can i return my store purchase to the online warehouse?

items purchased at our kate spade new york shops may not be returned to our online warehouse.

how should i return my damaged or defective item?

in the case of items damaged during shipment, please immediately contact our customer care department at 866.999.5283. we will work with you to replace your item as fast as we can. if we are able to locate a replacement, we will send it to you at no charge, and will ask you to return the damaged/defective item to us using our free return service.

why was my order canceled?

though infrequent, there are instances in which an item can become out of stock while an order clears through our system. rest assured, you will not be charged for this item. you may see an authorization hold on your account, which will drop off in 3-5 business days, depending on your financial institution.