Can I return online orders to retails and outlet shops?

items purchased on katespade.com may be returned or exchanged at a kate spade new york retail shop. orders shipped to canada may not be returned to retail shops in the united states. items purchased on katespade.com may not be returned to any kate spade new york outlet shops. we do not support returns, reships, or re-credits for items shipped internationally.

domestically, it usually takes 3-6 business days for ground delivery once the item is shipped.

for white glove delivery please allow 1-2 weeks to process before being contacted to schedule delivery.

orders are shipped on business days only. business days are monday-friday, excluding federal holidays within the united states.