WARRANTIES AND REPAIR POLICIES
 
at kate spade new york, we believe in all of our products and hope you are as delighted with them as we are. take a peek at our global product warranties below. if you have any questions, please contact our regional centers below to answer any questions! if you will be visiting your local kate spade new york store for assistance, please bring the original proof of purchase.
 
region email
united states & canada customerservice@katespade.com
australia customerserviceaustralia@katespade.com
china customerservicechina@katespade.com
hong kong customerservicehongkong@katespade.com
indonesia customerserviceindonesia@katespade.com
japan customerservicejapan@katespade.jp
malaysia customerservicemalaysia@katespade.com
singapore customerservicesingapore@katespade.com
south america customerservicesouthamerica@katespade.com
the middle east customerservicemiddleeast@katespade.com
uk & europe customerserviceeurope@katespade.com

don't see your country listed here? please contact us via email customerservice@katespade.com.
*unfortunately, we are unable to assist with purchases made from non authorized retailers.
*we're sorry! we cannot offer these accommodations in brazil. for inquiries, please contact our kate spade south america office.
*we're sorry! we cannot offer these accommodations in china. for inquiries, please contact our kate spade china office.
 
HANDBAGS, BABY BAGS AND WALLETS
enjoy a one year warranty on our handbags, baby bags, and small goods. for any manufacturing defects within this timeframe, repairs are on us (our apologies!). we invite you to bring your handbag back to one of our shops (click here, for store locations) you may also choose to contact customer service team in your region. if you choose to contact customer service via e-mail, please include:
  • the style number (can be found on the white tag inside the product)
  • photos of the item clearly showing the problem
  • a copy of the proof of purchase (original receipt, pack slip, or credit card statement).
CLOTHING
all of our apparel is seasonal, and we provide you with extra buttons or beads in case any go missing (be sure to keep them safely stored!). due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear. however, for any manufacturing defects within one year of purchase, please contact the shop where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.
 
SHOES
we are unable to repair damage caused by regular wear and tear. however, if your recent footwear purchase has a manufacturing defect in materials or workmanship, please contact the shop where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.
 
JEWELRY
we offer a one year warranty on all of our jewelry for damage caused by manufacturing defects. please contact the shop where you purchased the item and we will be happy to assist you. due to the delicate nature of our pieces, it’s best to store jewelry in their dust bags. please have your original proof of purchase when you call, email or stop by.
 
Watches
kate spade new york timepiece is warranted to you, the original consumer, by kate spade new york to be free of defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase.
 
in north america:
enjoy a two year a 2-year limited warranty on our timepiece collection. our warranty covers only material and manufacturing defects including the hands, dial, and watch movement. if the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of metro service center. a return shipping fee will apply to all warranty service.
  • include completed repair form (please include one form per timepiece and keep a copy for your records).
  • include timepiece for repair.
  • include copy of proof of purchase or the completed warranty card for all warranty repairs. failure to include proof of purchase or warranty card will result in non-warranty repair costs.
  • quotes will be sent via e-mail (when provided) or by telephone when the repair charges exceed $100. (excludes shipping and labor).
  • please enclose full payment for repair by credit card, check or money order. check or money order must be made payable to: metro service center.
  • we suggest you send your timepiece by insured, traceable means and properly packaged to protect against damage during transit. please be aware that metro service center is not responsible for any impact / shipping damage or lost items that may occur during transit.
  • shipping and labor charge is waived in california for repairs covered by the warranty.
  • please do not send the product in the original packaging as the packaging will not be returned with the item.
  • for questions please contact our customer care representatives at 1-800-842-8621.
  • please allow 2-4 weeks from the date we receive your package.
the limited warranty does not cover batteries, case, crystal, straps, gold-plating, scratches or any damages arising from normal wear, accidents, or water damage (unless marked water-resistant.) in addition, it does not cover issues from any alteration, service or repair performed by any party other than a kate spade new york authorized service center.
 
if the repair is not covered by our warranty, or if your warranty has expired, the service and repair charges are listed on the watch repair form attached here.

 
EYEWEAR (BY SAFILO)
in north america: we partner with safilo usa to produce kate spade new york eyewear. we are happy to repair any manufacturing defects in materials or workmanship, as long as the frame is available. please download the warranty form here, and return the completed paperwork, frames, and a $15.00 processing fee to safilo and they will be happy to evaluate it for you. please note, safilo usa will not assume responsibility for any items they do not have record of receiving, so be sure to use a trackable shipping method. if you have questions, we invite you to email safilo directly at consumers@safilousa.com. also, if damage is caused by regular wear and tear, charges may apply. (no worries though—safilo will contact you for the green light before any work is performed).
 
for international, please contact your regional customer service center listed above.
 
BEAUTY, ODDS & ENDS
please contact the shop where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.
 
KATE SPADE NEW YORK BY LENOX
in north america: we partner with lenox to produce kate spade new york fine china, dinnerware, glassware, and select products. if your item is defective, lenox will be happy to replace it for you. we also know that accidents happen, so lenox will replace any broken items that are in-stock for 50% off the current retail price (plus taxes, shipping and handling), good from the date you registered the product. we invite you to contact the lenox consumer service department at 1-800-635-3669 or visit their web site at www.lenox.com for more information.
 
for international, please contact your regonal customer service center listed above.
 
PRODUCTS OUTSIDE OF WARRANTY
if you need repairs outside of our warranties, we invite you to contact our go-to repair shop in the united states, rago brothers. they restore all kate spade new york handbags, shoes and small goods. please visit their website at www.ragobrothers.com to make arrangements. for other regions, please contact your regional customer service center, or visit the nearest kate spade new york store and we will be happy to help you locate a repair facility.
 
for questions about merchandise purchased outside of your home country, please refer to our international service policies (click here, for international service policies).