Warranties & Repairs
As part of the kate spade new york family, we share a strong commitment to quality—especially when it comes to our handbags. If you experience a manufacturing defect within a year of purchase, we will happily repair the item free of charge. Please see our policy below.
Leather Handbag Warranty
All Kate Spade Saturday leather handbags have a one-year warranty. If you experience a manufacturing defect within this timeframe, the repair’s on us!Here's what to do:
- Option 1: Bring your handbag to a Kate Spade Saturday or kate spade new york store with proof of purchase (original receipt or credit card statement). We’ll take it from there!
- Option 2: Email our customer service team at firstname.lastname@example.org. Be sure to include the style number (located on the white tag inside the product), clear photos of the defect, and a copy of your proof of purchase (original receipt or credit card statement). We’ll get back to you with next steps!
If you have any questions, don’t hesitate to reach out to us by email at email@example.com or by phone at 866-999-5283—we’re around 24/7!