return instructions

returns from within the united states

      complete the returns section of the original packing slip.
      if you are returning an item that was shipped to you as a gift with a gift packing slip (you’ll be able to tell by it having encoded prices), you may choose to receive an e-gift card containing your refunded amount. in order to do so, you must include your email address in the returns area of the packing slip.
      pack the item securely in the original package (whenever possible).
      enclose the returns portion of the original packing slip with the item. be sure to keep a copy of the packing slip for your records.
      attach the free pre-paid return label that you received with your packing slip.
    • if you are returning a kate spade new york by lenox item contact us at 866-999-5283.
    • if you have misplaced your free return label, contact us at 866-999-5283.
    • we cannot accept c.o.d deliveries.
    • you can expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product
    • we recommend that you use ups or insured parcel post for your return. ship the return package to:

    kate spade new york
    attn: returns processing 7601 tradeport drive
    louisville, ky 40258

      note the tracking number from your return to ensure that the package arrives at the warehouse.

returns for orders shipped from canada

      complete the returns section of the original packing slip.
      if you are returning an item that was shipped to you as a gift with a gift packing slip (encoded prices), you may choose to receive an e-gift card containing your refunded amount. in order to do so, you must include your email address in the returns area of the packing slip.
      pack the item securely in the original package (whenever possible).
      enclose the returns portion of the original packing slip with the item. be sure to keep a copy of the packing slip for your records.
      we recommend that you send your return via an insured shipping service.
      we cannot accept c.o.d. deliveries
      ship the return package to to:

kate spade new york
attn: returns processing 1151 martin grove rd
etobicoke, on m9w 4w7

international returns

      we do not accept returns for items shipped outside of the united states and canada.
      for questions about your international order please contact us at customercare@katespade.com or call us at 610 491-2028.

      returns or exchanges at a kate spade new york retail shop

          kate spade new york shops in the united states only accept returns from orders shipped within the united states.
          complete the returns section of the original packing slip and bring that with you to the shop.
          take the item and original packing slip to any kate spade retail shop. find the nearest kate spade new york retail shop by using our store locator.
          the shop associate will help you to exchange your purchase or to process your return and issue you a credit. please allow 30 days for the credit to appear on your billing statement.
          kate spade new york by lenox items may only be returned to our online store. these items may not be returned to our kate spade new york retail shops.

      price adjustments

      to receive a price adjustment for eligible items, either call us at 866-999-5283 or visit your local kate spade new york retail shop. when visiting a shop, be sure to present your original packing slip.