Watches

  • material: kate spade new york watches are made of 100% solid stainless steel. stainless steel is hypoallergenic and a most durable material.
  • battery life: the battery in your kate spade new york watch should last approximately 2 years. when the battery expires, replace it as soon as possible to prevent any malfunction.
  • how to change the battery: it is highly recommended to visit an authorized service center to service your watch battery change. only these centers have the proper pressuring machine(s) to seal your watch caseback appropriately after changing the battery. this is the best way to guarantee that both your water resistance and warranty are upheld.
  • frequently asked questions:
    • where do i send my watch for repair? parsec enterprises 7501 N. harker drive peoria, il 61650 attention: kate spade new york watches 1-800-359-2508.
    • how can i have my watch repaired? your kate spade new york watch may be mailed to parsec enterprises authorized service center with a $12.95 check payable to parsec enterprises for return shipping and handling. if the repair is covered by warranty and watch is still covered by warranty, the watch will be repaired free of charge. if the problem is not covered under warranty or if the warranty has expired, a nominal fee will apply. in the case of replacement, it cannot be guaranteed that you will receive the same style. a watch of equal value and similar appearance will be supplied if the model is not available and/or discontinued. any watch returned without a valid sales receipt will be treated as out of warranty.
    • can i order replacement parts for my kate spade new york watch? yes, parsec enterprises, authorized service center will ship out parts by request. please call parsec enterprises at 1-800-359-2508. please provide style number of the watch. please allow up to one week to check price and availability. if part is not available, please allow 4-6 weeks for delivery to parsec enterprises, and additional time for delivery to customer. parsec enterprises accepts only visa and mastercard.
    • how can i get replacement leather straps? we recommend that you contact parsec enterprises, authorized service center. please call parsec enterprises at 1-800-359-2508. please provide style number of the watch. please allow up to one week to check price and availability. if strap is not available, please allow 4-6 weeks for delivery to parsec enterprises, and additional time for delivery to customer. parsec enterprises accepts only visa and mastercard.
    • how can i order extra links? we recommend that you contact parsec enterprises, authorized service center. please call parsec enterprises at 1-800-359-2508. please provide style number of the watch. please allow up to one week to check price and availability. if links are not available, please allow 4-6 weeks for delivery to parsec enterprises, and additional time for delivery to customer. parsec enterprises accepts only visa and mastercard.
    • how can i replace the battery in my watch? in order to maintain the original pressure for water resistance, it is recommended that you do not attempt to change the watch battery yourself. doing so may reduce your water resistance and void your warranty. going to an unauthorized watch deal may also void your warranty if changes are made. it is recommended to have your battery changed by a local authorized dealer or send your watch to parsec enterprises, authorized service center.
    • can i adjust my metal watchband? for all metal bracelets, special tools are required for proper removal of links to avoid damage to the pins that hold the links together. it is recommended that you visit your local jewelry and/or watch store to adjust your bracelet.
    • how can i open my bangle watch? to open, gently press down on the pointed tip of the spade with your finger until it unclasps. alternatively, you can unlock the bracelet by popping it apart with your nail at the bottom of the spade.