| Welcome to Customer Service .............................................................................................................................. Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for you complete information or call us at 866-999-kate (5283) or email us at customer_care@katespade.com. Our customer service team is available 24 hours a day, 7 days a week. |
Ordering & Payment
- SHOPPING BAG
- CHECKOUT
- REDEEMING A GIFT CARD
- REDEEMING PROMO CODES ONLINE
- SALES TAX
- PAYMENT OPTIONS
- EMAILS ABOUT YOUR ORDER
- CHANGING OR CANCELING YOUR ORDER
- WISH LIST
Shipping
Gift Services
Your Account
Your Purchase
Returns & Exchanges
- RETURN INSTRUCTIONS
- RETURN RULES AND RESTRICTIONS
- DAMAGED OR DEFECTIVE ITEMS
- CREDIT
- WARRANTIES AND REPAIR POLICIES
- INTERNATIONAL RETURN POLICIES
- WATCH INFORMATION