WATCHES
 
material:
kate spade new york watches are made of 100% solid stainless steel. stainless steel is hypoallergenic and a most durable material.
 
battery life:
the battery in your kate spade new york watch should last approximately 2 years. when the battery expires, replace it as soon as possible to prevent any malfunction.
 
how to change the battery:
your kate spade new york watch may be mailed to:
 
metro service center
attn: repairs
10615 sanden drive
dallas, tx 75238
 
please use attached form for instructions.
 
frequently asked questions:
  • where do i send my watch for repair? your kate spade new york watch may be mailed to:
     
    metro service center
    attn: repairs
    10615 sanden drive
    dallas, tx 75238
     
    please use attached form for instructions.
     
  • how can i have my watch repaired? your kate spade new york watch may be mailed to:
     
    metro service center
    attn: repairs
    10615 sanden drive
    dallas, tx 75238
     
    include completed repair form (attached; please include one form per timepiece and keep a copy for your records). include timepiece for repair. include copy of proof of purchase or the completed warranty card for all warranty repairs. failure to include proof of purchase or warranty card will result in non-warranty repair costs. quotes will be sent via e-mail (when provided) or by telephone when the repair charges exceed $100. (excludes shipping and labor). please enclose full payment for repair by credit card, check or money order. check or money order must be made payable to: metro service center. we suggest you send your timepiece by insured, traceable means and properly packaged to protect against damage during transit. please be aware that metro service center is not responsible for any impact / shipping damage or lost items that may occur during transit. shipping and labor charge is waived in california for repairs covered by the warranty. please do not send the product in the original packaging as the packaging will not be returned with the item. please allow up to 2 to 4 weeks from the date we receive your package for your watch to go through the repair process please use attached form.
     
  • how can i replace the battery in my watch? in order to maintain the original pressure for water resistance, it is recommended that you do not attempt to change the watch battery yourself. doing so may reduce your water resistance and void your warranty. going to an unauthorized watch deal may also void your warranty if changes are made. it is recommended to have your battery changed by metro service center. please use attached form.
     
  • can i adjust my metal watchband? for all metal bracelets, special tools are required for proper removal of links to avoid damage to the pins that hold the links together. it is recommended that you visit your local jewelry and/or watch store to adjust your bracelet.
     
  • how can i open my bangle watch? to open, gently press down on the pointed tip of the spade with your finger until it unclasps. alternatively, you can unlock the bracelet by popping it apart with your nail at the bottom of the spade.