Warranties and Repair Policies

at kate spade new york, we believe in all of our products and hope you are as delighted with them as we are. take a peek at our global product warranties below. if you have any questions, please contact our regional centers below to answer any questions! if you will be visiting your local kate spade new york store for assistance, please bring the original proof of purchase.

region email
united states & canada customerservice@katespade.com
china customerservicechina@katespade.com
hong kong customerservicehongkong@katespade.com
japan customerservicejapan@katespade.jp
south america customerservicesouthamerica@katespade.com
southeast asia customerservicesoutheastasia@katespade.com
uk & europe customerserviceeurope@katespade.com
don’t see your country listed here? please contact us via email customerservice@katespade.com
*unfortunately, we are unable to assist with purchases made from non authorized retailers.
*we’re sorry! we cannot offer these accommodations in brazil. for inquiries, please contact our kate spade south america office.
*we’re sorry! we cannot offer these accommodations in china. for inquiries, please contact our kate spade china office.


handbags, baby bags and wallets

enjoy a one year warranty on our handbags, baby bags, and small goods. for any manufacturing defects within this timeframe, repairs are on us (our apologies!).  we invite you to bring your handbag back to one of our shops (click here, for store locations) you may also choose to contact customer service team in your region. if you choose to contact customer service via e-mail, please include:
  • the style number (can be found on the white tag inside the product)
  • photos of the item clearly showing the problem
  • a copy of the proof of purchase (original receipt, pack slip, or credit card statement).

clothing

all of our apparel is seasonal, and we provide you with extra buttons or beads in case any go missing (be sure to keep them safely stored!).  due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear. however, for any manufacturing defects within one year of purchase, please contact the shop where you purchased the item and we will be happy to assist you.  please have your original proof of purchase when you call, email or stop by.

shoes

we are unable to repair damage caused by regular wear and tear. however, if your recent footwear purchase has a manufacturing defect in materials or workmanship,  please contact the shop where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.

jewelry

we offer a one year warranty on all of our jewelry for damage caused by manufacturing defects.  please contact the shop where you purchased the item and we will be happy to assist you. due to the delicate nature of our pieces, it’s best to store jewelry in their dust bags. please have your original proof of purchase when you call, email or stop by.

watches

kate spade new york timepiece is warranted to you, the original consumer, by kate spade new york to be free of defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase.

in north america: 
enjoy a two year warranty on our timepieces.in the event of any defects in material or workmanship to the watch movement, hands or dial within this timeframe, the timepiece will be repaired or replaced (on us!). please note, this limited warranty does not cover batteries, straps, gold-plating, scratches or any damage arising from normal wear or misuse, or from any alteration, service or repair performed by any party other than a kate spade new york authorized service center. 

how to address warranty
  • send the defective watch and the receipt (or there suitable proof of purchase), to parsec enterprises authorized service center (address below).
  • please include a brief description of the defect with the watch, as well as the repair needed, all contact information (name, address, and phone number) and a check in the amount of $12.95 payable to parsec enterprises for return shipping and handling fees.
  • please note, shipping fees are the sole responsibility of the consumer. we encourage sending your package certified, insured or with a traceable shipper.
  • parsec enterprises is not responsible for lost or stolen packages. 
  • parsec enterprises 7501 n. harker drive peoria, il 61615
non-warranty repairs:
  • if the problem is not covered by warranty or if your warranty has expired, your watch may be repaired by our authorized service center, parsec enterprises, at a nominal fee.
  • in the usa, send your watch to parsec enterprises at the address above. please also send a brief description of what is defective with the watch and the repair needed and all contact information (name, address, and phone number).
  • shipping fees for the original shipment are the sole responsibility of the consumer. we encourage you to send your package certified, insured, with a traceable shipper. parsec enterprises is not responsible for lost or stolen packages.
  • upon receipt of watch to parsec enterprises, it will take 48 hours to check price and availability. repair may take 7-10 business days (based on availability of repair pieces). please include a check in the amount of $12.95 payable to parsec enterprises for return shipping and handling fees.
  • parsec enterprises accepts only visa and mastercard for fees involved in repair.

for international, please contact your regonal customer service center listed above.


eyewear (by safilo)

in north america: 
we partner with safilo usa to produce kate spade new york eyewear. we are happy to repair any   manufacturing defects in materials or workmanship, as long as the frame is available. please download the warranty form here, and return the completed paperwork, frames, and a $15.00 processing fee to safilo and they will be happy to evaluate it for you. please note, safilo usa will not assume responsibility for any items they do not have record of receiving, so be sure to use a   trackable shipping method. if you have questions, we invite you to email safilo directly at consumers@safilousa.com. also, if damage is caused by regular wear and tear, charges may apply. (no worries though—safilo will contact you for the green light before any work is performed).

for international, please contact your regonal customer service center listed above.

beauty, odds & ends

please contact the shop where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.

kate spade new york by lenox

in north america: 
we partner with lenox to produce kate spade new york fine china, dinnerware, glassware, and select products. if your item is defective, lenox will be happy to replace it for you. we also know that accidents happen, so lenox will replace any broken items that are in-stock for 50% off the current retail price (plus taxes, shipping and handling), good from the date you registered the product. we invite you to contact the lenox consumer service department at 1-800-635-3669 or visit their web site at www.lenox.com for more information.

for international, please contact your regonal customer service center listed above.

products outside of warranty

if you need repairs outside of our warranties, we invite you to contact our go-to repair shop in the united states, rago brothers. they restore all kate spade new york handbags, shoes and small goods. please visit their website at www.ragobrothers.com to make arrangements. for other regions, please contact your regional customer service center, or visit the nearest kate spade new york store and we will be happy to help you locate a repair facility.

for questions about merchandise purchased outside of your home country, please refer to our international service policies (click here, for international service policies).