shipping rules & restrictions

Shipping Locations

  • United States
  • U.S. Territories (Puerto Rico, Virgin Islands, Guam, Marshall Islands, American Samoa, and Micronesia)
  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • France
  • Germany
  • Netherlands
  • Spain
  • Sweden
  • United Kingdom
  • APO/FPO address

Please refer to Shipping Methods and Fees page for additonal infomation.




Shipping Restrictions

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  • Orders with gift wrap options may require an additional business day for processing.
  • Orders shipping to Alaska or Hawaii require expedited shipping. Standard ground shipping is not available.
  • Orders shipping to an APO or FPO military address are shipped via the U.S. Postal Service and cannot be expedited. Note: These orders may take up to 21 days.
  • Orders containing hazardous materials (example: fragrance) are not eligible for expedited shipping.
  • Shipment of Customized Small Weekender Bags may take up to six weeks following placement of an order.
  • Monogrammed items ship separately & can't be gift-wrapped or shipped internationally. Please allow up to 4 working days to ship. Final sale.
  • Orders of select Kate Spade New York by Lenox products are not eligible for one-day shipping.
  • We are unable to ship expedited orders to a PO Box address.
  • We are unable to ship to 3rd party shipping services.

Please call our Customer Care team at 866-999-5283 if you have any questions.




Canada Shipping Terms and Conditions


Please carefully read the following terms and conditions concerning Canada orders:
Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected as a part of the International Handling Fee during Checkout. A summary of these charges will be included in the International Handling Fee line. The order total presented at Checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as C.O.D. charges.
 
When placing an order for delivery outside the United States, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be borne by you.

Some items may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.

All prices are shown in U.S. dollars ($USD). The item price is exclusive of any import duties, taxes and shipping charges. Such fees will be calculated at the time of Checkout, and will be displayed as the International Handling Fee, also in U.S. dollars ($USD).

By ordering goods from this website, I hereby authorize a licensed Canadian customs broker chosen by the operator of the website to act as my agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to the operator of the website and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from the operator of the website. In this connection, I also authorize the customs broker to endorse any refund check issued by CBSA in my name, so that the operator of the website can be reimbursed.

Once your order to Canada ships we will email you a shipping confirmation and tracking number.  The tracking number will begin to track once the order reaches customs.




International Shipping Terms and Conditions


Any order being shipped to a destination outside of the United States may be subject to import duties and taxes that are levied and collected as a part of the International Handling Fee during Checkout. A summary of these charges will be included in the International Handling Fee line. The order total presented at Checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as C.O.D. charges.
 
When placing an order for delivery outside the United States, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be borne by you.

Some items may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.

All prices are shown in U.S. dollars ($USD). The item price is exclusive of any import duties, taxes and shipping charges. Such fees will be calculated at the time of Checkout, and will be displayed as the International Handling Fee, also in U.S. dollars ($USD).

By ordering goods from this website, I hereby authorize a licensed customs broker chosen by the operator of the website to act as my agent and to transact business with the applicable border services agency to clear my merchandise, and account for applicable duties and taxes.

International orders are subject to duties, customs, and value added taxes. If you are shipping your order outside of the continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the United States and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination. These charges must be paid upon placing your order.

We do not accept returns for items shipped internationally.

For questions about international shipping please contact us at heretohelp@katespade.com or call us at 610-491-2028.