return rules & restrictions

return rules

  • we accept returns of product shipped within the united states and canada only. when returning your purchase within the united states, return shipping to our online store is free if you use the prepaid return label that is attached to your packing slip.
  • we do not accept returns for items shipped internationally.
  • returns of full-price merchandise must be made within 30 days of purchase.
  • returns on sale merchandise must be made within 14 days of purchase.
  • final sale merchandise—including merchandise discounted by 50% or more before promo codes are calculated—cannot be returned.
  • products must be unused, unworn, and in good condition with original hangtags and packaging attached. all original packaging must be intact.
  • all legwear, lipsticks and lip crayons removed from packaging, as well as fragrance rollerballs are final sale only and cannot be returned online or in our retail shops.
  • unworn swimwear may only be returned with original hangtags attached and with original liner intact.
  • price adjustments will be honored within 7 days of the original purchase date and will be refunded in the original form of payment.
  • only items purchased through katespade.com may be returned to our online warehouse. items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase.
  • items purchased on katespade.com may be returned or exchanged at a kate spade new york retail shop. orders shipped to canada may not be returned to retail shops in the united states.
  • items purchased on katespade.com may not be returned to any kate spade new york outlet shops.
  • we do not support returns, reships, or re-credits for items shipped internationally.
  • surprise sale merchandise is considered final sale and cannot be returned online or in our shops.

return restrictions

  • we do not accept returns for items shipped outside of the united states or canada.
  • we are unable to support exchanges through our online store.
  • if you choose to return or exchange your online purchase to a kate spade retail shop, you must present the original packing slip. without your packing slip, you will be offered an exchange or merchandise credit for the current selling price of the item.
  • in the case of items damaged during shipment, please contact our customer care team immediately at 866-999-5283.
  • kate spade new york by lenox items may only be returned to our online warehouse. these items may not be returned to our at kate spade new york retail shops.