Return Instructions

RETURNS FROM WITHIN THE UNITED STATES

  • Complete the returns section of the original packing slip.
  • If you are returning an item that was shipped to you as a gift with a gift packing slip (encoded prices), you may choose to receive an e-gift card containing your refunded amount. In order to do so, you must include your email address in the returns area of the packing slip.
  • Pack the item securely in the original package (when possible).
  • Enclose the returns portion of original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
  • Attach the free prepaid return label included with your packing slip.
  • If you have misplaced your free return label, contact us at 866-999-5283
  • We cannot accept C.O.D. deliveries
  • If you choose not to use the free prepaid return label, we recommend that you use UPS or insured parcel post for your return.
    • Ship the return package to:

Kate Spade Saturday
Attn: Returns Processing
7601 Tradeport Drive
Louisville, KY 40258

Note: Keep the tracking number from your prepaid return slip to ensure that the package arrives at the warehouse.

You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product.




RETURNS FROM CANADA

  • Complete the returns section of the original packing slip.
  • If you are returning an item that was shipped to you as a gift with a gift packing slip (encoded prices), you may choose to receive an e-gift card containing your refunded amount. In order to do so, you must include your email address in the returns area of the packing slip.
  • Pack the item securely in the original package (when possible).
  • Enclose the returns portion of original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
  • We recommend that you send your return via an insured shipping service.
  • We cannot accept C.O.D. deliveries.
  • Ship the return package to:

Kate Spade Saturday
Attn: returns processing
1151 martin grove rd
Etobicoke, on m9w 4w7

  • Please allow up to 3 weeks for your return to process. For any questions please call us at 866-999-5283 or email us at heretohelp@saturday.com



International Returns

  • We do not accept returns for items shipped internationally.
  • For questions about your international order, please contact us at heretohelp@saturday.com or call us at 610-491-2028



RETURNS OR EXCHANGES AT A KATE SPADE SATURDAY RETAIL SHOP in the united states only

  • We only accept returns or exchanges from orders shipped within the United States.
  • 1. Complete the returns section of the original packing slip and bring that with you to the shop.
  • 2. Take the item and original packing slip to any Kate Spade Saturday. Find the nearest Kate Spade Saturday shop by using our Store Locator.
  • 3. The shop associate will help you to exchange your purchase or to process your return and issue you a credit. Please allow up to 30 days for the credit to appear on your billing statement.
  • Kate Spade New York by Lenox items may only be returned to our online store. These items may not be returned to our Kate Spade New York retail shops.



PRICE ADJUSTMENTS

To receive a price adjustment for eligible items, either call us at 866-999-5283 or visit your local kate spade new york retail shop. When visiting a shop, be sure to present your original packing slip.