international service and return rules

kate spade new york is delighted to have customers from all around the globe. we recognize that from time to time, you may have questions or need service for purchases made outside your country. we invite you to contact our local offices in your region to answer any questions you may have.

region email
united states & canada customerservice@katespade.com
china customerservicechina@katespade.com
hong kong customerservicehongkong@katespade.com
japan customerservicejapan@katespade.jp
south america customerservicesouthamerica@katespade.com
southeast asia customerservicesoutheastasia@katespade.com
uk & europe customerserviceeurope@katespade.com
don’t see your country listed here? please contact us via email customerservice@katespade.com.
*unfortunately, we are unable to assist with purchases made from non authorized retailers.
*we’re sorry! we cannot offer these accommodations in brazil. for inquiries, please contact our kate spade south america office.
*we’re sorry! we cannot offer these accommodations in china. for inquiries, please contact our kate spade china office.

  • our local return policies vary across our global regions, therefore, returns based on preference can only be honored in the original country of purchase within the parameters of the return policy in that region.
  • should you choose to return an item from outside your original purchase region, you may be responsible for additional taxes and duties to facilitate the return to original purchase location. please contact the original location where you purchased the item to determine their local return policy. please have your original proof of purchase when you call, email or stop by.
  • occasionally we may slip up! if you return to your country after shopping in an authorized kate spade new york store abroad and find a discrepancy with your purchase, please visit the nearest kate spade new york store and we will be happy to assist you. if you do not have a store nearby contact your regional service center using email addresses above. please have your original proof of purchase when you call, email or stop by.
  • we honor the kate spade new york global warranties in our international markets. if you purchase an item at a kate spade new york specialty or outlet store (click here, for store locations), katespade.com, katespade.jp, katespade.cn, or katespade.br and find that the item is defective and within the warranty (click here, for warranty), please contact your regional service center for assistance.